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Missing boosters and boxes won't open

NannylpNannylp Posts: 1 Newbie

Where did my boosters go and why won't my boxes open?

Answers

  • Loveth_NPLoveth_NP Posts: 1,731 Level 5

    Hi @Nannylp a very warm welcome to you. I will help you tag some of the experts to give their kind assistance.

    @Freddy_Falkner @kiara_wael

    Best of luck and enjoy crushing ๐Ÿญ๐Ÿฅ‚

    https://king.com/ ๐Ÿญ

    #KING๐Ÿ‘‘COMMUNITY ๐Ÿ‘ฉโ€โค๏ธโ€๐Ÿ‘จCRUSH JOYFULLY TO MAKE THE WORLD A BETTER PLACE ๐Ÿฌ ๐Ÿญ ๐Ÿฌ๐Ÿญ๐Ÿฌ๐Ÿญ๐Ÿฌ๐Ÿญ๐Ÿฌ

  • Hey! Would you like to give us your opinion?

  • Loveth_NPLoveth_NP Posts: 1,731 Level 5

    Hi @Nannylp how are you today and any hope yet to fixing the issue ? Am sure the experts will come around soon to assist you . Kindly be a bit patient .

    best of luck and enjoy crushing ๐Ÿญ๐Ÿฅ‚

    https://king.com/ ๐Ÿญ

    #KING๐Ÿ‘‘COMMUNITY ๐Ÿ‘ฉโ€โค๏ธโ€๐Ÿ‘จCRUSH JOYFULLY TO MAKE THE WORLD A BETTER PLACE ๐Ÿฌ ๐Ÿญ ๐Ÿฌ๐Ÿญ๐Ÿฌ๐Ÿญ๐Ÿฌ๐Ÿญ๐Ÿฌ

  • wykoonwykoon Posts: 6,121 Community Hub Moderator

    Hi there Nanny and good day to you.

    The box wont open may be due to loading issue. Please try the basic troubleshooting steps below.

    1. Log out from all games and close running apps
    2. Check your internet connection and make sure it's stable.
    3. Check for any game update. Please update if there is and make sure your device have sufficient memory/storage space to facilitate the update
    4. Restart your device
    5. Log back in as usual and continue to play

    After the above, please report back and let us know the outcome.

    Thank you.๐Ÿ˜Š

    New to this Community? ๐Ÿค”Here's a guide to help you ๐Ÿงญ

    Do you have any issue with the game? ๐Ÿ†˜ Go to our Help Center, contact King Support Team or simply visit any of the Support section of different Community for answer(s)๐ŸŽฏ

    For German, French and Spanish speakers, head to our International Corner ๐ŸŒ

    Just Play. Have fun. Enjoy the Game ๐ŸŽฎ


  • PummyRajPummyRaj Posts: 13,209 Farm Moderator

    Hello @Nannylp Hearty Welcome to our wonderful King Community ๐Ÿค—

    I am sorry to know that you were having an issue in your game!

    Are you still having the issue OR was it resolved? If you are still having the issue of gift boxes not being opened -- can you please post back with few more details for below questions?

    1) In which game you are having this issue?

    2) Are you not receiving the Gifts from a special event OR the regular map?

    3) Did you lose your Boosters by changing your device OR are they locked OR did they just disappear?


    Can you please post back with answers for my above questions? So that, it will be easy for me to understand the issue and lend you proper assistance? Please post back your reply by typing in the comment box given below.

    Hope to talk to you soon! Have a wonderful rest of the day ๐Ÿญ ๐Ÿญ


    Signature - Moderators 2021 FHS PummyRajpng
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