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Bubblegum keeps crashing AFTER winning

goofeyonegoofeyone Posts: 2 Newbie

King has a problem...I've had issues this past week on each Bubblegum round I've won. I cleared cache, I've updated (not needed BTW) and this dam bubblegum crashed 2 times AFTER all that has been done. Not just me, others that I know of. There is no effort to resolve this or reimburse us. Very irritating on my favorite game. Please help

Answers

  • LaurenmlhLaurenmlh Posts: 47 Level 2

    Hey all, okay so a week or so ago I posted that the game wouldn't allow me to make moves, frozen. This is the second time I've won a bubblegum level and it throws me out at the end. I don't get any of the gifts or the credit towards the team goal. Posting a screenshot of the level I'm at and that the fish booster is active, which I believe it was for the last bubblegum level before this. That was yesterday. Five? Levels before.... I think.


  • Hey! Would you like to give us your opinion?

  • SpinnifixSpinnifix Posts: 15,582 Ambassador

    Hello and welcome to our beautiful community


    Please check for the update and update your game and clear the cache and restart it. I hope this helps!! Good luck

                                                                 
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  • LaurenmlhLaurenmlh Posts: 47 Level 2

    @Spinnifix thanks game is up to date, updated a few days ago actually. It's happened on the last two bubblegum levels so thinking it's either the fish booster or the last update did something. As both I've won and received no credit for.

  • Patriot20Patriot20 Posts: 1 Newbie

    Last three times I’ve gotten to a bubblegum event level and won, the game has just crashed. I have no other apps open on my phone. Getting really annoying to win and then not get the points or anything else. Especially when, in two cases, I used gold bars that I paid for to help win. Have lost 20 gold bars so far. I’ve tried deleting the app and reinstalling it, unlinking from Facebook and re-linking it, all of it.

  • SpinnifixSpinnifix Posts: 15,582 Ambassador

    https://community.king.com/en/candy-crush-soda-saga/discussion/275418/freezing-stopping#latest


    Hello. could you please try this out? I'm giving you help as a precaution.

    @kiara_wael

                                                                 
    💓 Where there's a will, there's a way 💓

     😉 One look at my profile would help everyone! 👍

     Did you know that there is now an international room for German - French - Spanish?

     🍐 Player Expert for Papa Pear 🥥

    Easter competition 23.3. - 9.4.2021
  • SpinnifixSpinnifix Posts: 15,582 Ambassador

    Hello and welcome to our community


    Please check your game for updates and update your game and clear the cache. Hope that helps. I'm happy to pass it on anyway. @@QueenMia

                                                                 
    💓 Where there's a will, there's a way 💓

     😉 One look at my profile would help everyone! 👍

     Did you know that there is now an international room for German - French - Spanish?

     🍐 Player Expert for Papa Pear 🥥

    Easter competition 23.3. - 9.4.2021
  • LaurenmlhLaurenmlh Posts: 47 Level 2

    Thank you, but it isn't freezing it's throwing me out. And it's only on bubblegum. It also did it on my boyfriends phone I'm an android he's an apple. It's the bubblegum level.

  • Loveth_NPLoveth_NP Posts: 1,731 Level 5

    Hi @Patriot20 a very warm welcome to you.... best of luck and enjoy crushing 🍭🥂

    https://king.com/ 🍭

    #KING👑COMMUNITY 👩‍❤️‍👨CRUSH JOYFULLY TO MAKE THE WORLD A BETTER PLACE 🍬 🍭 🍬🍭🍬🍭🍬🍭🍬

  • goofeyonegoofeyone Posts: 2 Newbie

    Same here, I cleared cache, I've updated (not needed BTW) and this dam bubblegum crashed 2 times AFTER all that has been done. We want REAL ANSWERS.

  • Werner_CichyWerner_Cichy Posts: 26,195 Crushing Legend

    @goofeyone


    Welcome in the king Community !

    I agree with you, there is something wrong with the event.

    I got it from the beginning, I got levels to play again and again for the first week, since 2 weeks I only get the daily 25 points, but there is no level to play.

    Unfortunately I have no information on how we can fix the errors. The event is nearing the end. We have to wait for the next event.




         The last completed Levels              

       
         Candy Crush Saga , Level 9080
         Candy Crush Friends Saga , Level 4200
         Candy Crush Soda Saga , Level 3785
        
     Papa Pear Saga , Level 108
         Diamond Diaries Saga , Level 100
         Pet Rescue Saga , Level 45
         Blossom Blast Saga , Level 25 
         Bubble Witch 3 Saga , Level 19 
         Farm Heroes Saga, Level 2

                         



  • Loveth_NPLoveth_NP Posts: 1,731 Level 5

    Hi @goofeyone a very warm welcome to you.

    i will help you tag more of the experts to give you their kind assistance on this.

    @Freddy_Falkner @kiara_wael @Sukanta_Biswas

    Beat of luck and enjoy crushing 🍭🥂

    https://king.com/ 🍭

    #KING👑COMMUNITY 👩‍❤️‍👨CRUSH JOYFULLY TO MAKE THE WORLD A BETTER PLACE 🍬 🍭 🍬🍭🍬🍭🍬🍭🍬

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