Missions keep resetting/My teammates are missing there's only me.

aquamarinecandyc2019

Hello,

My Dachs event keep resetting for itself and it's becoming frustrating.

first of all, I had teammates (First, it was bots system's automatic players. But hen, I really had real 2 teammates and we were seeing some progress.). Then, I noticed my teammates are gone and there's only me. Progress in missions turned to zero.

Now, My game returns to 0 in each mission, everyday, automatically. I can't do anything about it. I paste some screenshots.

So far: I logged out and in again, wasn't helpful. I only use one device but my IPs may change every time I connect to internet.

Please help. 🙏🏻🌸

sameeksha

Hii there @aquamarinecandyc2019

Sorry that you had to face this

Have you cleared your cache and cookies recently and logged in & out of your profile recently. If not try these steps and resync your device.

If it doesn't help

The game experts will surely help you out.🤗

@Spinnifix @Freddy_Falkner

sameeksha

Hii there @aquamarinecandyc2019

Sorry that you had to face this

Have you cleared your cache and cookies recently and logged in & out of your profile recently. If not try these steps and resync your device.

If it doesn't help

The game experts will surely help you out.🤗

@Spinnifix @Freddy_Falkner

Loveth_NP

https://community.king.com/en/candy-crush-friends-saga/discussion/306282/missions-keep-resetting-my-teammates-are-missing-theres-only-me

Omg 🙆🏽‍♀️ ... hi and a very warm welcome to you @aquamarinecandyc2019

So sorry about it and hope the helpful assistance of the experts will be positive for you. 

Best of luck and enjoy crushing 🍭🥂

PummyRaj

https://community.king.com/en/candy-crush-friends-saga/discussion/306282/missions-keep-resetting-my-teammates-are-missing-theres-only-me

Hello @aquamarinecandyc2019 Hearty Welcome to our wonderful King Community 🤗

I am very sorry to hear about the issue in your game!

Thank you very much for providing the Screenshots of the "losing progress" of the tasks of Dach's event. It definitely helps the Friends Studio to look into it 👍️

I am sure this is definitely not an issue with internet!

Can you please tell me which device you are using? Also what is your game ID number?

** To find your ID, simply click on the "Settings" (the cog-wheel) -- then click on "Profile" -- then double click on the "King Emblem" and you will find your ID number.

Once your reply back, I will send in these details to our Friends game Community In-charge to report to the Studio.

Talk to you soon! Have a great rest of the day 🍭 🍭

aquamarinecandyc2019

Thank you so much to:

@sameeksha thanks for your help. I did what you said and it worked! Well, So far.

I will check my game tomorrow and hopefully it won't reset again 🤞🏻 My teammates problem has been fixed too. 🙏🏻

Thank you @Loveth_NP for your kind answer

and Thanks @PummyRaj I will wait for one day and if the problems would come back I will contact you asap! Thanks so much.

🙏🏻🌸✨

Loveth_NP

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/925688#Comment_925688

You are most welcome and am glad you are relieved with excitement to crush on 🍭🥂

aquamarinecandyc2019

Well, yesterday, I logged out, cleared the cache, logged in again & now, so far, the problems apparently are solved!

And, As you can see in attached photo, when I opened the game (for the 1st time after doing those steps) I saw I have teammates again and also, one of the missions automatically has been marked as posted! 😄.

Thanks so much again 🙏🏻🌸.

PummyRaj

Hello dear @aquamarinecandyc2019 🤗

It is very sweet of you for taking time and for informing that the event is working as intended.

Thank you very much 🙏

My teammates have not appeared yet in my game! It is still just me, that is completing the tasks! Hope I too will be lucky and my team-mates too will finish some tasks to earn the final gift 🏆️

Keep having fun in the event and in your game. Hope you will be able to collect the prizes before the timer runs out ❤️

aquamarinecandyc2019

Thank you @PummyRaj 🌸😊

You're so kind 😊.

Maybe those steps: logging out, clearing caches, logging in again; could help you too & refresh your game and made teammates appear?

I also hope and wish you can finish the event on time and receive awesome prizes ✨