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Instagram advert continues to not complete and thus denies a bonus
After weeks of the TikTok advert not running properly and thus stopping bonuses being delivered the problem seemed to be fixed because the TikTok advert stopped running. Then it started with the Instagram advert. Then the Instagram advert stopped being run and all was well again. Now after a week of normalcy the Instagram advert is back and so is the problem Please help!! @PummyRaj any thoughts? You have tried to help before and I thought it had been resolved. But this is truly very frustrating
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Answers
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Hi there Jean and hope you're doing good.
I'm just guessing that the game server is overwhelmed by the ads features rendering it to not load properly or it may be due to other issue such as poor internet connection, low phone memory, which causes the game and other features to lag and not properly loaded.
If your phone has enough space and there's a strong internet connection, my guess is the game server issue. However, I encourage you to also report such issue to our Player Support by clicking the contact us link at the bottom of this page.
Thank you and have a wonderful day ππ
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Hello dear Jean @jeanps How are you my dear π€
I am so sorry for not able to get back to you sooner! It was crazy busy with family and Community with so many things going on!
I am so glad to know that the "tik tok" Ad is not appearing anymore! Probably, the video you have provided did the trick and helped the Studio to stop the Ad π
Did you give me the link for "Instagram" too? I might have lost it my dear! Would you mind sending it to me again either here or in PM, your convenience ποΈ
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Hi there Pummy and hope you're doing great π
Jean did mentioned that other ad also have the same issue but was resolved and there's no longer TikTok ad. So my understanding is that the current running ad i.e. IG is having the same issue as TikTok had previously, which didn't load properly/complete to give bonus... do correct me if I'm wrong @jeanps π ο»Ώο»Ώπ ο»Ώο»Ώπ ο»Ώο»Ώπ ο»Ώο»Ώπ ο»Ώ thanks you ladies π
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Thanks for caring @PummyRaj and @wykoon
Here's the link to the latest Instagram glitch. I've also sent it to Player support.
Only happens with either Tik Tok or Instagram. All other adverts are just fine. Also only on iPad, my Android phone never sees these particular adverts! Currently it's Instagram
Thanks again, and let's hope for success very soon
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Hi Jean, you're most welcome. I hope you have other features in the game that enable you to collect rewards/boosted other than watching ads to do so.
Happy gaming and a wonderful day to you π
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Try again after rebooting both the game and instagram!
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Thanks for all your help @PummyRaj and @wykoon
Here's the newest video of the Instagram advert playing it's games
It only happens with either Tik Tok or Instagram. Currently it's Instagram and Tik Tok is ok! All other adverts are just fine. Whenever one of the rogues appear I hold my breathe!!! And these adverts only appear on my iPad. My Android phone has never had a problem at all.
I've also sent this to Player Support as well.
Here's hoping for success. Again thanks for caring. And thankfully level 3 allows me to post the link
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