NO reward on Dachs Delivery

MollyS

Not only do I have to pass all levels without any teammates, now it fails to deliver any reward when the first three levels are passed. Really bad, c'mon guys!

MightyWolf

This is probably a internet connection error...

Hi @MollyS,

If you miss any rewards on the event, please check your internet connection and if it's work fine... please exit the game, and open again and probably you will see the rewards and if this not work let me know....

See you around!

PummyRaj

Hello dear @MollyS Hearty Welcome Back to the wonderful King Community 🤗

I am very sorry to hear that you have not received the prize from Dachs! I am not sure if he is being mischievous or he could not send you the gift as there was a disturbance in your Internet connection?

Please do follow the steps suggested by our friend @MightyWolf -- logging out of the game, and restarting device should definitely do the trick. But, do not try to reinstall the App also clear only the cache / cookies, but do not clear the "game data".

If nothing works, please post back your game user ID number, so that I can escalate this issue to our Friend team Community Manager.

Hope everything works out and you will get your reward 🍭 🍭

Loveth_NP

https://community.king.com/en/candy-crush-friends-saga/discussion/306541/no-reward-on-dachs-delivery

Hi @MollyS  a very warm welcome to you.

So sorry about it . Hope the kind assistance from the experts is positive . 

Best of luck and enjoy crushing 🍭🥂

MollyS

There is no internet issue. I came back to the game today and still received no package.

@PummyRaj I do not know what my user ID is or where to find it. Thank you for anyhelp you can provide

PummyRaj

Hello again Molly @MollyS

No problem at all ❤️ Here is how to find your game ID ::

Either from the Game Home screen OR from the Map screen, click on the "Settings" (the Cog Wheel button) ---> click on "Profile" tab ---> Your Profile page will be opened ---> Now, double click on the "King Emblem" ---> The number you see is your game user ID number. Simply copy & paste that number here 🙂

All done 👍️

MollyS

I found it... 11109803231

Thank you again!

MollyS

I will check again tomorrow and hope it works 🤞

MollyS

Still no reward delivered unfortunately. Thanks for trying anyway, this challenge is no good ☹️

PummyRaj

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/936936#Comment_936936

Hello dear Molly 🤗

I have informed about the issue and as well as your game user ID number. The Community In-charge was very busy today, 🤔 and that was the reason, she could not check into this issue.

I sincerely apologize for that 🙏

MollyS

Still never received the reward that was due ☹️ Very disappointing. I hope this challenge never comes back.

I do appreciate that someone at least tried to help, so thank you.

PummyRaj

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/946940#Comment_946940

Hello dear Molly 🤗

I have not forgotten about you, and I am still on it. Only thing is, the Friends game Community In-charge is very busy with taking care of lot of things, and hence, I could not reach her out. I will definitely come back with some positive news in next 2 days 🙏

So so sorry in the delay 😔

MollyS

Thanks for any help on this. I will wait and watch.

unfortunately, now I am also not receiving credit for levels passed in the new Dunk the Cookie challenge. I sent a separate message on that with screen shots. Not sure if you can help me here too? Sorry to ask more favors but I'm stuck with no other help.

Thank you!

PummyRaj

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/947356#Comment_947356

No problem at all dear Molly 🤗

Please do not think at all that you are asking fro favor. I just checked that thread and sent it over to the Friends game in-charge 👍️

This Community Support section is for all the players of the King games to post about the issues they are having in their games only. So, you are in good hands and correct place to ask these questions 👌 ❤️

MollyS

Hi @PummyRaj

Still waiting for the reward that was due a week ago on this challenge. Is there any response when this will be fixed?

Thank you!!

Nix66

Hi @MollyS I am sure you will hear from her soon! You are in good hands! 😊

🍭swEEt day to you🍭