I can't move my candies after several movement

JimmyKim

I'm at stage 1319 and whenever I moved several times, I can't move my any candies anymore. However, option button or volume button are working. My phone is LG Velvet.

kiara_wael

https://community.king.com/en/candy-crush-friends-saga/discussion/306593/i-cant-move-my-candies-after-several-movement

Hi @JimmyKim . Welcome to our Community

Please Check app update - Log out game - Restart Device - Open game and Log in To Facebook .

PummyRaj

https://community.king.com/en/candy-crush-friends-saga/discussion/306593/i-cant-move-my-candies-after-several-movement

Hello @JimmyKim Hearty Welcome to our wonderful King Community 🤗

I have to add a bit more to what my friend @kiara_wael suggested with the "trouble shooting tips"....

Can you please clarify few things for me... Are you having this issue in the beginning of the level itself OR after playing few moves?

Also, did you have any of the "friendly charged boosters" 2 hours unlimited Wrapped Candy / Color Bomb / Fish -- the active in the level?

Please post back your reply by typing in the comment box given below.

Talk to you soon! Have a Crushastic Day 🍭 🍭

Loveth_NP

https://community.king.com/en/candy-crush-friends-saga/discussion/306593/i-cant-move-my-candies-after-several-movement

Hi @JimmyKim @Bonnie_Brinkley a very warm welcome to you.

So sorry about it . Hope the kind assistance from the experts is positive . 

Best of luck and enjoy crushing 🍭🥂

kavidina

https://community.king.com/en/candy-crush-friends-saga/discussion/306593/i-cant-move-my-candies-after-several-movement

Hii welcome to d king community

There are 3 ways to stop freezing

1.Updating the App Version

2.Re-installing the Game

3.Freeing Up Running Apps

https://www-wikihow-com.cdn.ampproject.org/v/s/www.wikihow.com/Stop-Candy-Crush-from-Freezing?amp_js_v=a3&amp_gsa=1&amp=1&usqp=mq331AQFKAGwASA%3D#aoh=15963904541159&referrer=https%3A%2F%2Fwww.google.com&amp_tf=From%20%251%24s&ampshare=https%3A%2F%2Fwww.wikihow.com%2FStop-Candy-Crush-from-Freezing

Hope dis will help u to get rid of ur problems..

Stay safe nd stay healthy 💞

PummyRaj

Hello @kavidina and @terrazas1325

A suggestion and request with regards to your above comment(s)...

As players, we cannot AND should not advice the players to "reinstall" their game.

It is a suggestion which can be given only by the Community Managers. And sometimes, by Superstars with Community Managers' permission to advice the players who come here with certain peculiar issues.

Hope this made sense. Please change your comments in future.

Thanks 🙏

kavidina

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/975474#Comment_975474

Hii...I'm sry ..in future I dnt do dis

rajdeeptb

https://community.king.com/en/candy-crush-friends-saga/discussion/306593/i-cant-move-my-candies-after-several-movement

Hi Dear welcome to our community

please clean your cache files of the device And Update The Game And Relogin.

It will be fixed.