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Why did I not get credit for finishing a level?

GenellGenell Posts: 1 Newbie

I was about to win level 532 when the game froze up. I was using a fish and wrapped candy together to dip the last cookie into the chocolate. I would like to be moved to the next level 533 and NOT lose my life either not start over on level 532.

Answers

  • PummyRajPummyRaj Posts: 13,209 Farm Moderator
    edited July 2020

    Hello @Genell Hearty Welcome to our Wonderful King Community ๐Ÿค—

    I am very sorry to hear about the issue in your game!

    Unfortunately, King team will not be able to help you with this issue and/or move you to the next level! Your winning of the level did not get registered because your game froze after the last move!

    I am not sure why it happens but, this glitch is not from game side, but from our devices only. So, whenever this happens, we must replay the level to register the win and carry on!

    Please keep clearing Cache / cookies from your device regularly, also make sure that there is 2 GB free space on your device memory, and the game has latest updated version installed -- all these prevent our game from freezing.


    I completely understand that my answer won't satisfy you! And I also know that, this is not ideal, but it is what we have to accept as players ๏ปฟ๐Ÿ˜”

    I am very sorry for not being much of a help! If you have any further comments or questions, please post back by typing in the comment box given below.

    Keep having fun in your game(s). Have a Crushastic rest of the weekend ๐Ÿญ ๐Ÿญ

    ๏ปฟ


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  • Hey! Would you like to give us your opinion?

  • Loveth_NPLoveth_NP Posts: 1,731 Level 5

    Hi and a very warm welcome to youย @joanhyland57@Genell .

    So sorry about it.

    Hope the experts kind responds was positive for you.ย 

    Best of luck and enjoy crushing ๐Ÿญ๐Ÿฅ‚

    https://king.com/ ๐Ÿญ

    #KING๐Ÿ‘‘COMMUNITY ๐Ÿ‘ฉโ€โค๏ธโ€๐Ÿ‘จCRUSH JOYFULLY TO MAKE THE WORLD A BETTER PLACE ๐Ÿฌ ๐Ÿญ ๐Ÿฌ๐Ÿญ๐Ÿฌ๐Ÿญ๐Ÿฌ๐Ÿญ๐Ÿฌ

  • lakeesha422lakeesha422 Posts: 2 Newbie

    I am doing this challenge now and passed 2 of these levels and did not get credit for either of them.

  • PummyRajPummyRaj Posts: 13,209 Farm Moderator

    Hello @lakeesha422 Hearty Welcome to our Wonderful King Community ๐Ÿค—

    The issue with the "Dunk the Cookies" challenge was fixed by the Candy Friends Studio ๐Ÿ‘๏ธ

    So. now you must be seeing that the Cookie achievements are recording properly ๐Ÿ‘Œ

    If you are still having issue with the challenge, please post back and let us know.


    Keep having fun in your game(s). Have a great rest of the weekend ๐Ÿญ ๐Ÿญ


    Signature - Moderators 2021 FHS PummyRajpng
  • wykoonwykoon Posts: 6,121 Community Hub Moderator

    Hello @lakeesha422 and good day to you.

    Hope your reward will be restored since the issue has been fixed.

    Let us know if you need further help. Thank you ๐Ÿ˜Š๐Ÿ™๐Ÿป๐Ÿญ

    New to this Community? ๐Ÿค”Here's a guide to help you ๐Ÿงญ

    Do you have any issue with the game? ๐Ÿ†˜ Go to our Help Center, contact King Support Team or simply visit any of the Support section of different Community for answer(s)๐ŸŽฏ

    For German, French and Spanish speakers, head to our International Corner ๐ŸŒ

    Just Play. Have fun. Enjoy the Game ๐ŸŽฎ


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