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I lost my progress after uninstall the app
Hi.My ID number is 1531981526
I lost my progress after uninstall the app and unfortunately I don't remember what stage I was in
I couldn't use Facebook or king account for recovery my game.Try it but it's not successful 😔 I came back to level 1
Can you help me?
Best Answers
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aijaziqbal
Posts: 7,505 Candy Moderator
Hi and welcome to the community.
Manual restoration of progress is possible through our CM but for that also we need to know which level you were on. Let me involve our superstar @PummyRaj , and i hope she will take an action on this to find out a solution for you. Be patient i tagged it and soon the response will be here.
Thanks.
Ask us anything.
https://community.king.com/en/candy-crush-saga/categories/support
🏆 Join King Games's Contests to chance to win gold bars 🏆
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PummyRaj
Posts: 13,134 Farm Moderator
Hello @sunny1381 Hearty Welcome to our Wonderful King Community 🤗
I am very sorry to hear about the issue in your game!
Can you please clarify few things for me....
1) In which game you are having this issue?
2) How did you find the ID number? Did you write it down before you have deleted your first game? Or is that the number you see now?
3) Did you use the same "account" details while trying to log-into the game?
Please give me these very necessary details, and we will go from there.
Hoping for the Best! Talk to you soon! Have a Crushastic Day 🍭 🍭
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wykoon
Posts: 6,008 Community Hub Moderator
Hi @sunny1381 and thanks for providing your Game/User ID.
Have you try again the restoration steps provided by Kiara?
If it still doesn't work, I hope @QueenMia is able to restore your level manually once she's back to work on Monday. Please be patient.
Otherwise, please try again the restoration step by step guide...
Thank you and let us know the outcome 🙏😊
New to this Community? 🤔Here's a guide to help you 🧭
Do you have any issue with the game? 🆘 Go to our Help Center, contact King Support Team or simply visit any of the Support section of different Community for answer(s)🎯
For German, French and Spanish speakers, head to our International Corner 🌍
Just Play. Have fun. Enjoy the Game 🎮
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PummyRaj
Posts: 13,134 Farm Moderator
Hello dear @sunny1381 Hope you are doing great and staying safe 🤗
Thank you so much for patiently informing me about all the details about your game ❤️
Unfortunately, the Friends Saga Community Manager will not be able to help you with this issue!
So, you will have to contact the "King Player Support Team" to restore your game level progress. But, you can send that complaint directly from your game.
To do so: click on the "Settings" -- (the Cog Wheel icon) -- click on the ? (Question Mark icon) -- Click on "My game Progress" under "Popular Topics" -- Scroll down all the way and click on "Contact Us", and send a complaint from the popped-up box.
Once you send the complaint, you will receive an automated email as an acknowledgement. You should hear from one of the agent within 3 to 5 days. But if you did not hear from them, please do send a reply to that automated email itself.
** When we contact the "Player Support Team", all we need is a bit more patience! It sure looks like you are so sweet and have lots of patience 😍
P.S: Your English is perfectly alright, no need to apologize at all ❤️ Please let me know if you need further assistance and/or clarification 👍️
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PummyRaj
Posts: 13,134 Farm Moderator
Hello dear @sunny1381 🤗
First of all, Thank you very much for the kind words 🙏
With regards to writing to the "Player Support" -- few things I would like to tell you...
1) Yes, they did help restoring the progress for many players, and I am one of them 🙂 It was few years ago, they restored my Soda game progress.
2) The thing is - we are not supposed to send many complaints from our game. Just one is enough, otherwise, they will get confused. Each complaint will be handled by different agents, and when we send numerous emails, they will go to different people. Each of them will think that the other agent is helping you 😮 So Sorry! I should have mentioned that you should send only one complaint and clarified that for you 🙏
3) So, now, don't worry about the other complaints, but stick to the first one you sent. Based on our conversation, it should be either on 2nd or 3rd that you have first contacted them.
Since it has been 3 to 4 days, open up that first "automated email" and send a reply through that one. Inform them that you are still waiting for the help to restore your level progress, and the trouble shooters did not help. Please also inform them that you are directed from the King Community.
You should definitely hear back from them today. I do not remember if they work in the weekends or not! If still nothing happens by Tuesday, please let me know.
Hope this made sense! If I don't talk to you today, have a wonderful weekend ❤️ 🌺 🌺
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PummyRaj
Posts: 13,134 Farm Moderator
Hello dear @sunny1381 🤗
Thank you very much for the detailed explanation ❤️ I was not wrong at all when I said earlier that you are so patient and helpful 😍
It can be/will be confusing at first, we all learn with the experience, right 😃 So, no need to worry at all 🙂
With regards to the first complaint you have sent before you have joined the Community -- would be either on 28th or 29th (just checked your profile), which is about 10 days ago. Usually, the King Support team close the tickets after 5 days of inactivity. So, please do not worry about that initial one, and do not send a reply to that one either.
But, please do continue following up with the recent one that you have sent a reply now. And like I said above, if you have not heard by Tuesday, please let me know.
Oh! No dear! You have not confused me, and no need to apologize at all 🤗
Please feel free to ask if you have any further questions, I will be here ❤️
Talk to you soon. Have a wonderful Weekend 🌺 🌸 🌺
Answers
Hi @sunny1381 . Welcome to our Community
Please check this page . Hope this help you
Let me know if its works
- Report
2 · 1Helpful 1Woah! Sweet Love HahaThanks for your help but my problem is that I don't know what level I was on exactly
- Report
1 · Helpful Woah! 1Sweet Love HahaHi
- Report
3 · Helpful Woah! 2Sweet 1Love HahaHi and welcome to the community.
Manual restoration of progress is possible through our CM but for that also we need to know which level you were on. Let me involve our superstar @PummyRaj , and i hope she will take an action on this to find out a solution for you. Be patient i tagged it and soon the response will be here.
Thanks.
Ask us anything.
https://community.king.com/en/candy-crush-saga/categories/support
🏆 Join King Games's Contests to chance to win gold bars 🏆
CC Saga Beginner's Corner
- Report
7 · 1Helpful Woah! Sweet 1Love HahaHello @sunny1381 Hearty Welcome to our Wonderful King Community 🤗
I am very sorry to hear about the issue in your game!
Can you please clarify few things for me....
1) In which game you are having this issue?
2) How did you find the ID number? Did you write it down before you have deleted your first game? Or is that the number you see now?
3) Did you use the same "account" details while trying to log-into the game?
Please give me these very necessary details, and we will go from there.
Hoping for the Best! Talk to you soon! Have a Crushastic Day 🍭 🍭
- Report
6 · 1Helpful Woah! Sweet Love HahaThanks for your attention my friend @PummyRaj also @aialamartins
1)Candy crush friends
2)ya it's 1531981526 but I check it after this problem.I'm not sure if I saved my game before or not
3)I checked with Facebook but It wasn't successful
My English isn't very good.I apologise for the spelling and grammar mistakes
Then inadvertently uninstall,I had this problem with others as well candy crush,candy crush soda and etc .I managed to bring them back but I wasn't successful about Candy crush friends
Thanks a lot
- Report
1 · Helpful Woah! 1Sweet Love Haha@PummyRaj I'm sorry,I'll take your time again
About your questions n.3 :I tried restor my progress with my tablet and my cell phone.Could this be a problem?
I thought it might be useful
- Report
1 · Helpful Woah! 1Sweet Love Haha@aijaziqbal Thanks a lot for your attention and useful help.I made a mistake to mention you and this was the reason for the delay to thank
- Report
1 · Helpful Woah! 1Sweet Love HahaHi my dear @PummyRaj
I checked my Facebook and I find real User ID.
I attach the screenshot
Please help me.
l'm playing Candy crush friends from 2018 until now. It's not fair to return to level 1 due to an inadvertent mistake
Thanks
- Report
1 · Helpful Woah! 1Sweet Love HahaHi @sunny1381 and thanks for providing your Game/User ID.
Have you try again the restoration steps provided by Kiara?
If it still doesn't work, I hope @QueenMia is able to restore your level manually once she's back to work on Monday. Please be patient.
Otherwise, please try again the restoration step by step guide...
Thank you and let us know the outcome 🙏😊
New to this Community? 🤔Here's a guide to help you 🧭
Do you have any issue with the game? 🆘 Go to our Help Center, contact King Support Team or simply visit any of the Support section of different Community for answer(s)🎯
For German, French and Spanish speakers, head to our International Corner 🌍
Just Play. Have fun. Enjoy the Game 🎮
- Report
6 · 1Helpful Woah! Sweet Love HahaHello dear @sunny1381 Hope you are doing great and staying safe 🤗
Thank you so much for patiently informing me about all the details about your game ❤️
Unfortunately, the Friends Saga Community Manager will not be able to help you with this issue!
So, you will have to contact the "King Player Support Team" to restore your game level progress. But, you can send that complaint directly from your game.
To do so: click on the "Settings" -- (the Cog Wheel icon) -- click on the ? (Question Mark icon) -- Click on "My game Progress" under "Popular Topics" -- Scroll down all the way and click on "Contact Us", and send a complaint from the popped-up box.
Once you send the complaint, you will receive an automated email as an acknowledgement. You should hear from one of the agent within 3 to 5 days. But if you did not hear from them, please do send a reply to that automated email itself.
** When we contact the "Player Support Team", all we need is a bit more patience! It sure looks like you are so sweet and have lots of patience 😍
P.S: Your English is perfectly alright, no need to apologize at all ❤️ Please let me know if you need further assistance and/or clarification 👍️
- Report
6 · 1Helpful Woah! Sweet Love HahaHi my friend @PummyRaj and thank you for all your friendly and helpful words.
I got it and try.I hope it will be successful
Thanks again for your attention
Be healthy and happy 😊
- Report
1 · Helpful Woah! Sweet 1Love Haha@wykoon Hi and thanks for your attention.
Ya I tried many times but unfortunately it's not successful 😔
I look forward to it and thanks again
- Report
1 · Helpful Woah! Sweet 1Love HahaThank you for your feedback my friend 😊 @Calis
- Report
0 · Helpful Woah! Sweet Love HahaDear @PummyRaj
Hi😍I'm sorry to bother you again. In your last recommendation to me to contact the "King Player Support Team" , you mentioned that l have to be very patient to get my problem fixed. How patient should I be exactly?😅 Because they only send automated emails in respond and when I contact them again , nothing but same automated emails I receive🙄
I wanted to know does a real person there answers my massage or an automated system? I m patient and would pursue the process. But I just want to make sure that lastly a human and not a machine would process my request in their team. Has been there a case with a problem like mine which has been fixed in past?
I think if they wanted to answer questions like this,they would not have formed a Community to deal with problems like this.
I think an unfortunate end(Believing in the reality of loosing my progress) is better than an endless hardship(Trying and not getting results)😥😞
Anyway thank you a lot for your kind consideration of my problem🙏❤ Even if this problem wouldn't solve eventually , your kind responses meant a lot to me🥰
- Report
1 · Helpful Woah! Sweet 1Love Haha