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Why am I not receiving the lives my friends send?
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Flybyeme17
Posts: 30 Level 2
in Support
My friends are showing me that they are sending me lives, but I’m not receiving them. I’ve signed out and I actually just updated the game last week. I’m always good at doing updated, but this has been a problem for me since I started playing and now I’m getting very frustrated. Thank you for the help 😊
Best Answers
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Hello dear @Flybyeme17 🤗
Thank you for checking and confirming the App version 👍️ (and for your patience ❤️)
I have escalated the issue about not receiving lives and your ID number to our Friends Community In-charge. They will be investigating further about it. Once I have any update from them, I will get back to you.
Until then, please do make sure that you have enough storage space on your device memory (minimum 2 GB is required); App is up to date.... most of all, enjoy the game 🙂
Very sorry for not being much of a help with this particular issue 🙏
Once again, Thank you for your patience! Have a wonderful day and great weekend ahead 🍭 🍭
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Answers
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@Flybyeme17 Hi and welcome i have seen a few people with this problems. i will tag @kiara_wael @PummyRaj as they know more about this game than me
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Hello @Flybyeme17 Hearty Welcome to our Wonderful King Community 🤗
I am sorry to hear about the issue in your game!
Can you please clarify in which game you are having this issue? And, are you logged into the game through Facebook OR Kingdom account?
Please post back your reply by typing in the comment box given below.
Talk to you soon. Have a wonderful rest of the day 🍭 🍭
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Hello dear @Flybyeme17 Thank you for replying back 🤗
Few more questions, if you don't mind please....
1) From how long has this issue been going on? In the opening post, you said "from the time you starting playing the game"!! So, has been like that even since?
Did you not receive even a single life from any of your friends? Or did the issue got better in between, and now it started again? How long ago did you start to play the game?
2) Did you check the "Internet Connection"? Is is ONLY lives, that you are having problem in the game? Are all other aspects working fine -- the Candy Store, buying extra moves, daily bonus, extra events, etc.,
3) Can you please provide me your game ID number? If you do not know how to look for it, here are the steps ---> If you are on "Home" screen, you can directly click on "Profile" tab -- if you are inside the game (on Map screen), click on the "Settings" (Cog Wheel icon) -- then click on "Profile" tab -- Double Click on the "King Emblem" that you see on top of the screen -- You will see your ID number -- simply copy and paste it here 🙂
4) One last thing.... Do you remember if you have a King account too? If so, can you please check if you are logged into the game through that account too? (Please let me know if you need help on how to find that).
Talk to you soon. Have a great rest of the day 🍭 🍭
NOTE: Unless until suggested/advised by one of the Community Managers, please do not delete your game App -- it will not do any good, but delete all your saved up lollipops. And they will not be reimbursed by the King Support team, if you have earned them through Daily Bonus stickers or special events!
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when I started playing I was getting g lives then all of a sudden they stopped so I would ask my fiancé and friends to send me lives and they did right in front of me and nothing for days and it’s been this way for a while then I would get a straggler from one friend on FB every now and again but very far and few between. I haven’t gotten any in a long time. I maybe started playing 2 years ago.
ID is 1031155206
I have always played through FB so I’m pretty sure they don’t have a kind account.
Thank you for your help and I got a new phone about a month ago and had no problems. Just not getting the lives I know for a fact they are sending me.
Thank you for your help!!
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Hello dear @Flybyeme17 🤗
I have escalated this issue to the Friends game Community In-charge. Let me see if they can investigate further. I will get back to you with any update I receive.
Thank you very much for the detailed information. It will be very useful for our Community team, to check and understand as to what's going on in your game.
Until I get back to you, please follow one tip -- make sure to clear cache as frequently as possible and update the game to the latest available version. These both also help with many aspects of the game.
Talk to you soon.
Keep having fun in your game(s) and have a Crushastic Day 🍭 🍭
