There's a bug in the game

cwissiii

Hi,

When I get special items, I use them but they don't always hit the candies that they are supposed to. How can this be fixed

kiara_wael

https://community.king.com/en/candy-crush-friends-saga/discussion/309059/theres-a-bug-in-the-game

Hi @cwissiii . Welcome to our Community

Please Check app update - Log out game - Restart Device - Open game and Log in.

rajdeeptb

https://community.king.com/en/candy-crush-friends-saga/discussion/309059/theres-a-bug-in-the-game

Hi dear welcome to our community

Please Use Updated Version Of Game.

It will be fixed.

ily14

Hi, I was on a win streak that had the highest level of rewards. When I got to level 1571 once all the rewards were finished on that level the moves went from 20 to 2. I used my gold bars to continue but it did not add any moves. I lost my win streak and my gold bars without being able to make more than 1 move

aijaziqbal

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1046747#Comment_1046747

Hi and welcome to the community.

That's very unfortunate but please do the standard troubleshooting process by Log out, update your game application, Restart your device and login again.

For your loss of Gold bars you need to contact player support from your game application and send them email. You may also use below link to contact them.

https://soporto.king.com/contact

You need your game id for this.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

QueenB

@cwissiii, welcome to the Community 😉

Do you have an example like, what was the special item you used and on what did you use it on so we can understand better?

Any screenshot you can provides helps and did you also check that you're playing the latest version as suggested here?

Hope to hear back from you soon 😃