Problem on Level 587

Jadran74

Nope. Doesn't work. Look at my screenshots

Screenshot_20200820-194047_Settings.jpg

Screenshot_20200820-193950_Candy Crush Friends.jpg

Screenshot_20200820-194012_Candy Crush Friends.jpg

Screenshot_20200820-194041_Candy Crush Friends.jpg

PummyRaj

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1011085#Comment_1011085

Hello @Jadran74 🤗

Thank you for replying back. Even-though I could not understand what the screenshots are saying, I was able to figure out that you have already installed the latest version 1.41.5 (from the first screenshot that says "Settings").

It means that the Update did not fix the issue! Let's wait and see if it is the same for all the players or just on your device!

In the mean time, can you please post these below details 👇️

1) Device you are using; (2) Your Game user ID number.

To find your ID number --->  If you are on "Home" screen, you can directly click on "Profile" tab -- if you are inside the game (on Map screen), click on the "Settings" (Cog Wheel icon) -- then click on "Profile" tab -- Double Click on the "King Emblem" that you see on top of the screen -- You will see your ID number -- simply copy and paste it here 🙂

Once I have all the players' ID's (those who still have the issue), I will escalate to the Community In-charge and request them to find out from the Studio.

Once again, Thank you for your patience and understanding 🙏

Liekje1985

Hi,

Thanks for helping out here!

I'm using a Samsung S20 device, and my user ID is 8179754512.

Lieke

PummyRaj

Hello @Liekje1985 Hearty Welcome to our Wonderful King Community 🤗

You are most welcome 💜 And Thank you for providing the needed details to escalate this issue 👍️

Did you already install the latest version on your device too?

Both you and @Jadran74 are using Android devices! Probably the issue is not resolved for Android devices!!!

Let's wait to hear from all other players 🙂

Thank you very much for being patient and understanding 🙏

Nikhil_Kakde

Thanks for the help!

I have latest version of the game but still have this issue.

I'm playing on Redmi note 5 pro.

And my user ID is 9837786754.

Liekje1985

Where can I see if I have the latest version?

Jadran74

User id 7599620697

I Play on samsung galaxy A 71

Android system

fifia

I'm using the latest version and I still have this problem.

I have the Samsung S20 ultra and ID 1204477165

kelseymg

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1011127#Comment_1011127

I play on an iPhone XS Max

User ID 3656459675

still having the issue and I even downloaded the game on my laptop through the Microsoft store and connected to my Facebook, still couldn’t pass level 587 because the cookies never came 😩

PummyRaj

Thank you all for providing the needed details 🙏

Hello dear @kelseymg 🤗

You are having this issue both on your iPhone and Windows 10, right?

Hello again @Liekje1985 😃

Since you are on Android device, please follow this ---> Open your "Google Play Store" -- search for "Candy Friends Saga" game -- once the game appears, do not click on "Open", but tap on the name of the game -- more details about the game will appear -- you will have to either scroll down OR click on "more info" (it varies) -- you will see the current version number, under "Version Info".

Once again, Thank you all for your patience and understanding 🙏 ❤️

Liekje1985

Thanks! I also have the latest version.

kelseymg

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1011424#Comment_1011424

Yes both

kimmie31

I also can’t get past level 587 and I have latest version downloaded. I have an iPhone.

ID: 1594763489

Maybe it’s a sign I need to quit. Lol

trihok

Hi, I m stuck on #587. Same issue, only 3 cookies came down. Pls assist.

Device using :Samsung S20

ID: 10696236918

Using latest version 1.41.5

Lola_Pop

Hello @Nikhil_Kakde !

The Studio has informed us today that level 587 is still under investigation- we'll let you know once we know more about this! Please accept my apologies for the inconveniences!