Quests didn’t reset

dananelle

My quests didn’t reset last night and are still showing completed. I am on track for bonus reward this week from last quest challenge and need to complete another 3 today

i am playing on an iPad and have done the usual reset etc

mysticalmysty

Hi @dananelle As far as I know the bonus round for Odus challenge is already done this morning, and I honestly I don’t quite get it, I had the event pop showed up on my game on Monday afternoon, saying that I have to do 10 quests, and I always do my quests by midnight and I’m always finished all 3 quests within an hour or so, so basically I only get a chance to play for Monday night and Tuesday night ( which only 6 quests Maximum I can do ) and this morning I get the pop up saying the time is up and I didn’t win anything, not even for 5 quests 🤷🏻‍♀️ Well, hopefully the pop up saying the bonus round is over is just a glitch, otherwise I don’t know what to say.

aijaziqbal

https://community.king.com/en/candy-crush-friends-saga/discussion/310825/quests-didn-t-reset

Hi and welcome to the community.

The quests must have to be reset at 12:00 every day. Please try to do all the standard troubleshooting procedure by log out, update, Restart.

If you have done that already as you mentioned you need to directly contact player support from the settings of your game application. Meanwhile we also try to check from our side with the game team.

Thanks and have a lovely day ahead.😀

rajdeeptb

https://community.king.com/en/candy-crush-friends-saga/discussion/310825/quests-didn-t-reset

hi dear welcome to our community

sorry for the inconvenience

Please Check updates of your game.

If its not working after this please contact in support area from your game directly.

Diamond Lim

https://community.king.com/en/candy-crush-friends-saga/discussion/310825/quests-didn-t-reset

How about you have updated the latest version of this game and follow these steps by aijaziqbal that I hope nothing this happens? 😊

By the way, their team is still testing this new event that means it's still not complete to be fixed to everyone on this game. 🤔

So we hope this new event fixed until it completed and the test is finished/completed. 😊

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭 Have a nice and safety day! Sugar Crush! 🍭

dananelle

I always do troubleshooting steps and these were done. No reset so will contact support

Diamond Lim

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1039885#Comment_1039885

Okay but you should wait longer.

dananelle

@Diamond Lim I did these steps 8 hours ago. It’s the afternoon where I am so should have sorted itself by now.

reset happens at midnight my time and it’s 4pm now.

thanks!

Diamond Lim

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1039894#Comment_1039894

Okay! You should waiting for Community Team answer on Contact Us and stay tuned for more other events. Keep your eyes out! 😊