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Game freezing

dfaul3dfaul3 Posts: 1 Newbie

Why does game ALWAYS freeze when trying to use coins for extra moves but still TALES my coins??!! I WILL NOT INVEST ANYMORE MONEY INTO BUYING COINS!!!! Don't have internet on my phone so if that's the reason you should probably inform people!! I've numerous times purchased coins only to lose them!!

Best Answer

  • bearwithmebearwithme Posts: 10,870 Candy Moderator
    edited September 2020 Accepted Answer

    Hello @dfaul3 and a very warm welcome to our friendly King Community!

    I am sorry this is happening to you. I just wanted to get a bit more information. When you say coins - you mean the gold bars correct?

    Had you already purchased the gold bars and then when you wanted to use them for extra moves, the gold bars were taken but you didn't get the moves you paid for?

    If this is the case - you want to make sure you explain it clearly when you contact customer support. In the case of someone purchasing gold bars and not getting them, this is something the studio can clearly see, but if you already received the gold bars, but then when you went to use them- they were removed but you didn't get what you used them for (in other words extra moves) this may be a bit harder for the studio to understand.

    You still should be entitled to get those gold bars back, especially if it keeps happening, but just make sure you explain it to Player Support.

    As far as needing to be on internet - I don't think you need to be but I will ask one of the CMs just in case and let you know.

    Thank you and Happy Crushing.😊


    "Sometimes the smallest things take up the most room in your heart." - Winnie the Pooh

    Be sure to come check out the  Beginner's Corner and visit the lounge area 💕💕
    If you are new to the community please check here for helpful info: Learn more about the King Community
    💗You can find the various contests for the different games here


Answers

  • Hey! Would you like to give us your opinion?

  • aijaziqbalaijaziqbal Posts: 7,568 Candy Moderator

    Hi and welcome to the community.

    If you have any broken purchase or purchase related issues you need to directly contact the player support from the settings of your game and as they have your purchase history they will take an action in your favour.

    For more details please follow below link.

    Thanks and have a lovely day ahead.🐣

  • bearwithmebearwithme Posts: 10,870 Candy Moderator
    edited September 2020 Accepted Answer

    Hello @dfaul3 and a very warm welcome to our friendly King Community!

    I am sorry this is happening to you. I just wanted to get a bit more information. When you say coins - you mean the gold bars correct?

    Had you already purchased the gold bars and then when you wanted to use them for extra moves, the gold bars were taken but you didn't get the moves you paid for?

    If this is the case - you want to make sure you explain it clearly when you contact customer support. In the case of someone purchasing gold bars and not getting them, this is something the studio can clearly see, but if you already received the gold bars, but then when you went to use them- they were removed but you didn't get what you used them for (in other words extra moves) this may be a bit harder for the studio to understand.

    You still should be entitled to get those gold bars back, especially if it keeps happening, but just make sure you explain it to Player Support.

    As far as needing to be on internet - I don't think you need to be but I will ask one of the CMs just in case and let you know.

    Thank you and Happy Crushing.😊


    "Sometimes the smallest things take up the most room in your heart." - Winnie the Pooh

    Be sure to come check out the  Beginner's Corner and visit the lounge area 💕💕
    If you are new to the community please check here for helpful info: Learn more about the King Community
    💗You can find the various contests for the different games here


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