My game freezes after every round.

Dawnhern

My game freezes after everything, I havnt been able to collect any points or rewards.

kiara_wael

https://community.king.com/en/candy-crush-friends-saga/discussion/312201/my-game-freezes-after-every-round

Hi and Welcome to our Community

We are sorry to hear that you are experiencing a problem with your game crashing / loading, follow our guides below to get you back on track! 

Please select the platform that you are playing on! 

Facebook

King.com

MS Windows 10 App

Diamond_Lim

https://community.king.com/en/candy-crush-friends-saga/discussion/312201/my-game-freezes-after-every-round

Welcome to Sweet King Community! 👑

How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope haven't this happens! 😊) 

You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. 😉

Android

iOS

Kindle

Windows mobile

Computer

⚠️ NOTE ⚠️

If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭 Have a nice and safety day! Sugar Crush! 🍭

aijaziqbal

https://community.king.com/en/candy-crush-friends-saga/discussion/312201/my-game-freezes-after-every-round

Hi and welcome to the community.

Please do the standard troubleshooting by Log out, update your game application, restart your device and login again.

If you are playing through web browser please clear cache/history and try to check if it helps you.

All the best.😀

rajdeeptb

https://community.king.com/en/candy-crush-friends-saga/discussion/312201/my-game-freezes-after-every-round

hi dear welcome to our community

In very rare circumstances, there may be a widespread issue delivering the game to you - but this is very uncommon. If you’re having problems playing the game, it’s worthwhile doing some housekeeping steps on your device to maximize the chances of the game running smoothly for you.

Please try all the options below to resolve the issue:

• Force close all apps and restart your device making sure to leave it switched off for at least 10 seconds before turning it back on again.
• Look for any updates for your device and the game app.
• Make sure that you have sufficient memory free on your device. We normally recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.
• As a last resort, we can try deleting and reinstalling the game as it usually fixes most issues. Simply make sure that your game is safely backed up to your King or Facebook account before proceeding with this step.*

*Please also note that any boosters or extra lives stored in the game may also be lost during this process, so it's worth trying to use them up before reinstalling. 

happy crushing 🎉🎉