Hi. I changed the phone. My level is 1469, but the new phone has 1 level. What should I do?

majomom

kiara_wael

Hi and Welcome to our Community

Please check this page

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Werner_Cichy

@majomom

Welcome to the King Community !

see the link

https://community.king.com/en/blog/kb/articles/393-can-i-move-my-game-progress-onto-a-new-device

aijaziqbal

https://community.king.com/en/candy-crush-friends-saga/discussion/315351/hi-i-changed-the-phone-my-level-is-1469-but-the-new-phone-has-1-level-what-should-i-do

Hi and welcome to the community.

Just login with the same id and try to play and complete a level as sometimes it needs a little time to perfectly sync the progress. If you still have some issues please follow below link.

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Freddy_

@majomom Hi and welcome,

Please see post below for help with getting your levels restored, as unfortunately only customer support can do this for you

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Thank you

Diamond_Lim

https://community.king.com/en/candy-crush-friends-saga/discussion/315351/hi-i-changed-the-phone-my-level-is-1469-but-the-new-phone-has-1-level-what-should-i-do

Welcome to Sweet King Community! 👑

You can follow these steps by previous players that I hope this helps! 😊

If it's still not worked, you can click on "Contact Us" on bottom of the page then ask a question and send Game ID (How to find your Game ID) that I hope they will help you but it taken longer.

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭 Have a nice and safety day! Sugar Crush! 🍭