Didn't recieve my Purchase???

Adorablekendra40

Hi Last night I made a $10.00 purchase i refreshed my phone and waited all night for my purchase I Never recieved my 40 Gold bars or the other gifts that was promised with it. I just want what I paid for please and Thank You

Werner_Cichy

@Adorablekendra40

Welcome to the King Community !

You need to contact King directly. We cannot help you if you have problems with payments.

https://community.king.com/en/blog/kb/articles/581-why-havent-i-received-a-purchase-on-my-android-device

Here is the link to King Support

https://soporto.king.com/contact

kiara_wael

Hi and Welcome to our Community

Sorry to hear that you have not received the items that were purchased. King Community does not deal with the Purchase issues as the query includes your personal details!

You can find all info about refunds and broken purchases 👇️

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

aijaziqbal

https://community.king.com/en/candy-crush-friends-saga/discussion/316053/didnt-recieve-my-purchase

Hi and welcome to the community.

Very sorry about that. But unfortunately community dont deal with purchase or purchase related issues as it involves your personal information.

Please email Player Support directly from the game.

When sending an email directly from the game

Go to the game's Start Menu, then Settings - Help Center - Contact us and send them an email

or alternatively you can use the contact us below

https://soporto.king.com/contact

but you need you game ID for this

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Diamond_Lim

https://community.king.com/en/candy-crush-friends-saga/discussion/316053/didnt-recieve-my-purchase

Welcome to Sweet King Community! 👑

How about you tried these steps that I hope this helps. 😊

If it's still not worked, you can click on "Contact Us" on bottom of the page then select "Problems with purchase" and then "Purchase items are not received" and finally you ask a problem and send Game ID (How to find your Game ID) that I hope they will help you but it taken longer.

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭 Have a nice and safety day! Sugar Crush! 🍭

wykoon

Hi there @Adorablekendra40 and lovely day to you.

Understood that you haven't received the items that you have purchased.

You may need to check with the Customer Support of the purchase platform i.e. Google Play store/App Stores/Amazon etc. on this matter as they are the one that is processing your purchase and not King. Kindly email them and attach the purchase receipt (in your email notification) to enquire about the status of your purchase.

I hope the above helps and please let us know if you need help with other issue.

Thank you 😊