Lost coins

Q3200

Hi.

I were playing that new cookie event this morning, and a bug occurred. I finished level 7, after spending coins twice, 10 first time, 16 second time. I completed the level, while it was counting my points and stuff, the app shut down. When I got back in to the game, I suddenly hadn’t completed the level, I didn’t get the bonus stuff from spending coins the second time, and I lost my 26 coins. What do I do?

Spinnifix

Hello and welcome to our beautiful community

https://community.king.com/en/blog/discussion/269456/problems-with-your-purchase

To get help directly from the game: Go to the settings gearwheel in the game, then tap on the question mark. You'll be directed to the help center. There you look for your problem and follow the steps. If you cannot find the issue or the provided steps don't solve it, then scroll to the bottom of the same help center page and tap on 'Contact us': There you come to the contact form. Please fill in in your language. Please note that everything is spelled correctly (that is important): and send it. You will then receive an automatic email. Please answer to it and describe your request. Submit. And have some patience for the answer. If you don't get an answer after 3 days, please try again.

Please go to Buy & Gold Bars !!!

https://soporto.king.com/contact

Good Luck

kiara_wael

https://community.king.com/en/candy-crush-friends-saga/discussion/318256/lost-coins

Hi and Welcome to our Community

If you miss a reward from any other feature, please report this to our Player Support Team here, 

The screen shots are from all stats features and there are no rewards given from those.