Nutcracker character keep downloading,kindly help.

sky4high

I've a problem since I reinstall Candy Crush Friends and I recovered my progress, but the nutcracker character keep downloading. Why don't download? I have a strong internet connection and enough ram and space in my mobile.

Screenshot_20201111-083456_Candy Crush Friends.jpg

Screenshot_20201111-083437_Candy Crush Friends.jpg

Diamond Lim

https://community.king.com/en/candy-crush-friends-saga/discussion/318382/nutcracker-character-keep-downloading-kindly-help

Welcome to Sweet King Community! 👑

You can click here to follow these steps that I hope this helps :

https://community.king.com/en/candy-crush-friends-saga/kb/articles/386-why-are-my-characters-not-loading

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭 Have a nice and safety day! Sugar Crush! 🍭

Spinnifix

Hello and welcome to our beautiful community

Check App update> Sign out game> Restart device and wait 5 minutes after power on> Open game and sign in. Please empty the cache and restart !!!

Good luck

Hello, for the newbies I hereby warmly welcome to this community Would like to welcome. Here is a link that will help you further !!! Explore and discover the community, take part in the competitions and post diligently in the different areas. But please stay with the topic, otherwise there could be difficulties. Please also follow the rules in English to post. Then get on your way and I wish you a lot of fun here. We are always happy to answer any questions. Good luck

 I want to help you and navigate you better through the community. 

Here & here is a how-to guide to help you find the different areas in the community! Here you can find all games at a glance. Here you get answers to the most common problems and here you can take part in discussions and competitions to win gold bars for your game.

I wish you a nice day & have fun 😊 I am always available for questions and help.

Please mark me with this @ sign. If the name is displayed, please click on it, it must be highlighted in bold. and I will be notified.  💖

sky4high

https://community.king.com/en/candy-crush-friends-saga/discussion/318382/nutcracker-character-keep-downloading-kindly-help

Hy i am still facing same problem... now with red rabbit also...

Nix66

Hi @sky4high and a warm welcome to our lovely and helpful community!

Your Nutcracker Character still hasn’t loaded? It’s been two weeks.

And now Red Rabbit Character too?

Something is amiss if you’ve tried the standard troubleshooting Spinnifix mentioned above and your game still hasn’t finished downloading those characters.

Any ideas @mysticalmysty?

mysticalmysty

Hi @sky4high and thank you for tagging me @Nix66

That's really odd indeed because normally simply troubleshooting procedure will do justice on this case.

Could you please provide us with your game ID. Since you are using a mobile you can just click on King logo then your game ID will shows up, therefore I can ask our CM to check on your game in the studio.

Really sorry about this inconvenience.

Reloers

Same problem. All Nutcracker character keep downloading. Kindly help.

hechicerilla

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1287422#Comment_1287422

Hello 👋

Welcome to the sweet King community. @mysticalmysty please help again. Thank you

agartaro01

helloo, why are my characters keep downloading D; could u pls help? thx!

Lola_Pop

Welcome to the Community, @agartaro01 !

Do all your characters face the same issue? Is it only the nutcracker?

You can find some information about this in this helpful article.

The best option is to force close the app and open it again. 😊

Hope it helps!