Win 10 app - It does not work

Werner_Cichy

@Queen_Mia

Just wanted to start the new level. Level 3721. What do I find out. I'm at level 3740 without having played. Unfortunately I can't go back. If I play 3720, I'll be back on the construction site afterwards. If I start a level via the event (Dachs delivery service) , level 3740 comes up. When the level starts, the app crashes.

The standard procedure, check update, delete temp. Data. I've already tried.

https://community.king.com/en/candy-crush-friends-saga/discussion/319399/new-levels-not-showing

Unfortunately I only saw that now

kiara_wael

https://community.king.com/en/candy-crush-friends-saga/discussion/319399/new-levels-not-showing

Hi and Welcome to our Community

For Windows 10 . there have a problem , and has been reported

Thank you

Werner_Cichy

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1219632#Comment_1219632

Yes, On facebook the list of Win 10 players who have this problem is very long

Toosweet

I'm playing on the PC version of the game. The new levels for this week were released today ( Level 3721 and up) , but for some strange reason I'm not only unable to access 3721 , as provided in the image below , my icon is located at 3740, even thought I haven't played any new levels yet. Thanks for your help to this matter.

Freddy_Falkner

@Toosweet Hi and welcome, Have you checked the Microsoft store to see if there is an update available for the game ?

Thank you

kiara_wael

https://community.king.com/en/candy-crush-friends-saga/discussion/319399/new-levels-not-showing

Hi and Welcome to our Community

For Windows 10 . there have a problem , and has been reported

Thank you

Toosweet

Thanks for solving my problem

Werner_Cichy

me too

kiara_wael

https://community.king.com/en/candy-crush-friends-saga/discussion/319418/win-10-app-it-does-not-work

Hi @Werner_Cichy

Yes . This problem has been reported .

Greymane

It might be a bug then?.. Hope it gets fixed.

Werner_Cichy

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1219632#Comment_1219632

Yes, On facebook the list of Win 10 players who have this problem is very long

sarma_palash123

My facebook friends can't play candy crush friends saga in windows 10 ..any solution there

kiara_wael

https://community.king.com/en/candy-crush-friends-saga/discussion/319511/i-want-to-know

Hi and Welcome to our Community

This still look into and has been reported

Thank you

forsure1111

me too as well.

do you know when the problem will be fixed

thank you

Werner_Cichy

https://community.king.com/en/candy-crush-friends-saga/discussion/319511/i-want-to-know

Thanks,

We are all still waiting for a solution. Meanwhile we have to wait. Apparently it affects all Win 10 players

QueenMia

Hi everyone and thanks so much for letting us know!

Our Game Studio is currently looking into it and we'll keep you posted as soon as can. In the meantime, I'd like to ask you to let us know what version of the game are you playing on please - Make sure you have the latest update installed.

Thanks 🍒

Werner_Cichy

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1223270#Comment_1223270

Game Version 1.45.4.0

Windows Version 20H2

Toosweet

Version 1.45.4.0