Oh no! I lost 46 friends characters!

Yorben_Goeree

How can I you help with the all lost of 46 friends characters back on my game?

Help! 46 friends characters has been removed from my game! 😭😢

Spinnifix

Hello my dear!

I'm really sorry about that. Check App update> Sign out game> Restart device and wait 5 minutes after power on> Open game and sign in. Please clear the cache. Start anew. Please play a few levels and it could be back to normal. If not, get in touch and I'll pass it on !!

QueenMia

Hi there @Yorben_Goeree and thanks @Spinnifix for flagging this to me 🤗

@Yorben_Goeree - What happened? Have you restarted the game or installed the latest update or something? Please send me your Game ID and details of what happened in PM and I'll help you get your characters back.

Thanks and happy weekend 🍒

Yorben_Goeree

And this is my previous screenshot of 50 characters.

Spinnifix

Hello my dear!

I'm really sorry about that. Check App update> Sign out game> Restart device and wait 5 minutes after power on> Open game and sign in. Please clear the cache. Start anew. Please play a few levels and it could be back to normal. If not, get in touch and I'll pass it on !!

Yorben_Goeree

Hi, @Spinnifix

I've already tried my phone to restart and it's still the same problem for my friends characters. Does't work for my.

@QueenMia

Spinnifix

Okay thanks. I will forward it!!

Yorben_Goeree

Because for I lost 46 friends characters! I have only two different characters name Yeti and Tiffi on my scrapbook. On level 3685 have no red and cyan candies colour on board!! Without characters I can no longer play on the level 3685. Also for the app has been crashed for automatic shutdown. Stuck on level 3685 for without a friends characters. 😭

Spinnifix

Hello!

Did you complete all the steps Looking for an update and clearing the cache? I am happy to pass it on!

QueenMia

Hi there @Yorben_Goeree and thanks @Spinnifix for flagging this to me 🤗

@Yorben_Goeree - What happened? Have you restarted the game or installed the latest update or something? Please send me your Game ID and details of what happened in PM and I'll help you get your characters back.

Thanks and happy weekend 🍒

Yorben_Goeree

Hi, @QueenMia

Here is my player ID:

Thanks you very much! That hope for my. 😊