Where are my lollipops?

nailz42

I opened the game this morning and all of my lollipops are gone. My customers are still there but it put all the characters in their defaults. My level progression has been saved though.

Werner_Cichy

https://community.king.com/en/candy-crush-friends-saga/discussion/321250/where-are-my-lollipops

Did you reinstall the game?

Only then will the boosters be deleted.

Anahita_2005

https://community.king.com/en/candy-crush-friends-saga/discussion/321250/where-are-my-lollipops

Hi there @nailz42 Welcome to our community!

There can be 2 things:

Have uninstalled you the game? If yes, then all the boosters will be gone.

If no, then try to log out-login and restart your device.

Hope this would help.

Nix66

Hi @nailz42 and welcome to our lovely and helpful community!

If the lollipops were purchased and are missing you will have to contact Customer Care through your game as purchases are not dealt with here in the community.

You could first try the standard troubleshooting and see if this clears up your issue.

Force close all apps and restart your device. Make sure to leave it off for at least 10 seconds.

Check for any updates for both your device and apps.

Ensure you have enough memory free on your device. King recommends at least 2GB free for your device to run smoothly.

This standard troubleshooting should do the trick.

Good luck recovering your lollies!

Diamond Lim

https://community.king.com/en/candy-crush-friends-saga/discussion/321250/where-are-my-lollipops

Welcome to Sweet King Community! 👑

Like previous players have answered you. 😊

⚠️ So please attention when you have trouble to lose all of your boosters! ⚠️

1. The boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device or reinstall game! 

2. The boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved. 

It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play. 

We do not replace items and help you to return your boosters back that have not been purchased but if you have however lost purchased items, please report this to our Player Support team here and then ask and send your Game ID (How to find your Game ID), so they can help. 😊

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