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Game Crashes

CandyDorkCandyDork Posts: 1 Newbie
in Support

2 weeks ago, Candy Crush crashed on my iPhone 7. I have been unable to restart it. The Orange King screen comes on, but it crashes and never gets farther. My phone OS is up to date. I have restarted my phone, and force rebooted it. I have offloaded the app and reinstalled. I waited for a Candy Crush update, but that didn’t help. All I can think of now is to uninstall. I was signed in to King, so my progress should be saved, but I believe all my boosters will be gone and I have a lot. HELP!!!

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Answers

  • kiara_waelkiara_wael Posts: 36,156 Candy Moderator


    Hi and Welcome to our Community

    This is Candy Crush Friends forum, but not to worry as it will be moved to the correct forum

    Please check this page

    https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-apple-device

    and for your Booster 👇️

    Please report this to our Player Support Team here. and tell your Game ID there.

    Thank you.



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  • Hey! Would you like to give us your opinion?

  • Werner_CichyWerner_Cichy Posts: 26,134 Crushing Legend
    https://community.king.com/en/candy-crush-friends-saga/discussion/321642/game-crashes

    Yes, if you reinstall on your mobile device, your boosters will be lost. Try to solve it differently first. Check out Kiara's post and wait for other solutions




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