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BubbleGumSoda
Posts: 4,901 
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2
Best Answers
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Hello @BubbleGumSoda !
Hmm, that's strange 🤔
Can you please give us your player ID so we can have a look?
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Hello dear @BubbleGumSoda 🤗
Sorry to hear that your collected character / costume is missing!
Is it Tiffi - the Ox that is missing now?
Have you played all the 10 levels and the Star Chaser and were able to achieve the new costume for Tiffi?
Do you have screenshots to show both those accomplishments -- winning the 10 levels & finishing the Star Chaser?
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Oh 🤔
So, just for my clarification... You have already collected the “Nutcracker - Prince of Diamonds” a while ago. But, last night, after you have received stickers for this costume, you checked in your Scrapbook and found that he is not there anymore!
Did I understand the issue correctly?
The team might not need these, but can you please post your device and the version you have right now?
Once I hear back from you, I will alert Lola_pop 👍
Thank you and have a sweet day 🍭
0
Answers
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Maybe it's a glitch for a while. If you have completed level one, you will only get Timed rewards and boosters. To get the costume wait until 7 levels are unlocked 😊. Keep playing
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Hello @BubbleGumSoda !
Hmm, that's strange 🤔
Can you please give us your player ID so we can have a look?
2 -
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Hello dear @BubbleGumSoda 🤗
Sorry to hear that your collected character / costume is missing!
Is it Tiffi - the Ox that is missing now?
Have you played all the 10 levels and the Star Chaser and were able to achieve the new costume for Tiffi?
Do you have screenshots to show both those accomplishments -- winning the 10 levels & finishing the Star Chaser?
0 -
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0 -
Oh 🤔
So, just for my clarification... You have already collected the “Nutcracker - Prince of Diamonds” a while ago. But, last night, after you have received stickers for this costume, you checked in your Scrapbook and found that he is not there anymore!
Did I understand the issue correctly?
The team might not need these, but can you please post your device and the version you have right now?
Once I hear back from you, I will alert Lola_pop 👍
Thank you and have a sweet day 🍭
0
