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Help! Had to reinstall app & it started me back at level 1

Thalynn_RodgersThalynn_Rodgers Posts: 4 Newbie
edited December 2020 in Support

Was on level 6500ish. App suddenly wouldn't let me request or send lives. Uninstalled & reinstalled and started me back at level 1. Any way to restore my progress? Please say there is!!!

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Comments

  • SpinnifixSpinnifix Posts: 15,413 Ambassador
    edited December 2020

    Hello and welcome to our beautiful community


    Please play level 1 again and finish it, then please update and clear the cache and restart. Good luck


    https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored#latest

                                                                 
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  • Hey! Would you like to give us your opinion?

  • tininha1975tininha1975 Posts: 897 Level 4

    if vs you have saved your game in faceiro or else in the community account just go to the community account and put your email AND your password

    Flag · Helpful Woah! Sweet Love Haha
  • tininha1975tininha1975 Posts: 897 Level 4

    Did you mean on Facebook

    Flag · Helpful Woah! Sweet Love Haha
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