Not receiving lives from friends

kellikru

I'm only receiving requests to send lives but I'm not receiving lives from any friends, even though I know they're sending them. I am on the last version on Candy Crush and have logged off and back on. Any other recommendations?

Diamond_Lim

https://community.king.com/en/candy-crush-friends-saga/discussion/322518/not-receiving-lives-from-friends

Welcome to Sweet King Community! 👑

Mostly of players have asked this problem.

You can check here (Not receiving any Lives or did you lose all stored Lives?) and here (Receiving and sending lives via Facebook - not working!?) to read that similar information by Crazy Cat Lad the Community Manager that I hope you can understand to read it.

By the way, this game's support community is Candy Crush Friends Saga (not Candy Crush Saga).

** If you have asked any questions/discussions on Candy Crush Saga, Reminder! Please join to ask here on Candy Crush Saga (Correct Area), thank you! 😊 **

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🍭 Have a nice and safety day! Sugar Crush! 🍭

Freddy_

@kellikru Hi and welcome, Hopefully the information from @Diamond Lim has explained the issue to you but also can you check your facebook settings in webs and apps and make sure the game and notifications are active

https://community.king.com/en/blog/discussion/253648/where-did-my-progress-and-friends-list-go

Thank you

Werner_Cichy

https://community.king.com/en/candy-crush-friends-saga/discussion/322518/not-receiving-lives-from-friends

You can also turn your device off and on again. Check all apps and the device for updates. If your facebook settings are ok and you still have the problem, you will unfortunately belong to the group affected by the facebook bug. Then just waiting helps

wykoon

Hello there @kellikru and good day to you.

Understood that you are asking for recommendations on how to get lives as you are not able to receive them from your friends.

This is my personal experience and you may try it out if you think it's workable for you. I usually play my CCS game via mobile. Once I've used up all my lives, I will switch to playing the game in different device(s) or platform i.e. Win10, or Facebook via any web browsers (do note that CCS Friends is not available in Facebook). Whenever I log in to different device or platform for the first time, I will get full lives.

If you plan to try the above, please make sure you exit/log out from the game in each device before logging in to another to ensure that your progress are sync properly.

Please let us know if any of our answers solved your issue and if you need help with other issues in the game.

Thank you and happy gaming 🙂

szesan

Hi, I usually receive about 8 lives from my friend but recently I have received none. I have updated my app. Thanks

MountainMom

Hello @szesan and welcome to our Friendly community. I have the same experience -- rarely getting lives from friends. It is especially disappointing because my friends are randomly assigned. I used to get other players scores posted alongside mine when I completed a level, but now I see none. I am tagging our Superstar @Elsa to see if she can help.

aijaziqbal

https://community.king.com/en/candy-crush-friends-saga/discussion/323099/not-receiving-life-from-friends

Hi and welcome to the community.

Recently facebook is having some issues for sending or recieving lives. At the moment we are hoping that studios soon will fix this matter and we may use lives again.

You may also check this link and make sure the settings are ok.

https://community.king.com/en/blog/discussion/253648/where-did-my-progress-and-friends-list-go

Thanks.

_Elsa_

Thanks for tagging me @MountainMom. Looks like a lot of people have responded. The only thing that I can add is this. @kellikru which platform are you using? Facebook or King? I don't play any of the games through Facebook anymore because there are lots of glitches, especially the lives. If you haven't tried playing through King yet? You can follow the steps HERE to create and play through King.