Black Pixels

Ragnar7998 · December 2020

Hi,

Black Pixels starts to showing off when im entering level selection, im using xiaomi redmi note 9S, i hope someone can help me to solved this thanks a lot 😁.

ID: 9821248446

Ragnar7998 · December 2020

Hi @wykoon and @Freddy_Falkner ,

Thank you for your response, it seems the app is having glitches when my phone is in dark mode and i solved it by turning it off, im hoping that the next updates of the app will fix dark mode issues in the future thanks a lot and happy holidays.

wykoon · December 2020

Hello there @Ragnar7998 and season greeting to you!

Please check whether the same applies to other King's app in your mobile phone. If there is, it may be due to your phone issue.

Also, please check whether the app is of the latest version and update it if needed. Then refresh the app by restarting your device, go back into the game and start playing. See if there's any black pixel.

If the above still persist, please let me know and a screenshot of your issue would be helpful to enable me to report on the studio.

Since it's a holiday season, it may take a while for the game Studio to come back to us once the issue is reported, thus, your kind patience is greatly appreciated.

Please reply by quoting my message or simply copy and paste my name @wykoon when replying.

Thank you 😊

Freddy_Falkner · December 2020

@Ragnar7998 Hi and welcome, Please check your device and game are up to date and that you have a minimum of 2gb of storage space free. Log out and restart your device and see if this resolves your issue

Thank you

Ragnar7998 · December 2020

Hi @wykoon and @Freddy_Falkner ,

Thank you for your response, it seems the app is having glitches when my phone is in dark mode and i solved it by turning it off, im hoping that the next updates of the app will fix dark mode issues in the future thanks a lot and happy holidays.