Reset progress on Android

Vandetta

Can someone please help me reset my progress that is linked to my email and Facebook account? I'd like to start from level 1 to work more wisely with my gold and gifts.

Werner_Cichy

https://community.king.com/en/candy-crush-friends-saga/discussion/323563/reset-progress-on-android

Only a community manager could do that. These are currently on vacation. I think @Lola_Pop is active this week.

Freddy_Falkner

@Vandetta Hi and welcome, If you wish to have your game reset you will need to contact customer support and ask them to do this for you

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps

Werner_Cichy

https://community.king.com/en/candy-crush-friends-saga/discussion/323563/reset-progress-on-android

Only a community manager could do that. These are currently on vacation. I think @Lola_Pop is active this week.

Freddy_Falkner

@Vandetta Hi and welcome, If you wish to have your game reset you will need to contact customer support and ask them to do this for you

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps

kiara_wael

https://community.king.com/en/candy-crush-friends-saga/discussion/323563/reset-progress-on-android

Hi @Vandetta . Welcome to our Community

Please check this page for help

https://community.king.com/en/candy-crush-saga/discussion/310707/reset-the-game-back-to-level-1

johan1082010

Please try contact us.