why does my game keep shutting down?

clacey87

I have uninstalled and reinstalled the app but the game keeps closing down, its very annoying that I can’t play it!

what can I do to fix it?

fishwlips

Mine does too! Very annoying! I don’t see an answer posted though.

Diamond_Lim

https://community.king.com/en/candy-crush-friends-saga/discussion/323795/why-does-my-game-keep-shutting-down

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1327600#Comment_1327600

Welcome to Sweet King Community! 👑

How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope haven't this happens! 😊) 

You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. 😉

Android

iOS

Kindle

Windows mobile

Computer

⚠️ NOTE ⚠️

If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.

🌶 Hot topics here right now in Candy Crush Saga! 🔥

🌟 Need Gold Bars on this game? Join Here and Here (General)! 🌟

🍭 Have a nice and safety day! Sugar Crush! 🍭

Rob_Hall

Mine keeps crashing.

Timhung

Hey, welcome to the community ~~ @Rob_Hall

Can you provide more information about your devices?

or you mean Candy Crush Friends Saga

Rob_Hall

Yes Friends saga on an iPad.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/1327695#Comment_1327695

Hi and Welcome to our Community

Please check this page for help

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-apple-device

Werner_Cichy

https://community.king.com/en/candy-crush-friends-saga/discussion/323795/why-does-my-game-keep-shutting-down

It would be good to know which device you are playing with.

Be sure to check your game and device for updates. Turn it off once, wait a little, and then turn it on again.

If the problems persist, give us more detailed information about your device.

johan1082010

Try Check update-Close all apps-Restart device-Open game-Log in back.

wykoon

Hello there @clacey87 and @fishwlips, Happy New Year to you both!

May I know whether you are receiving an connection error message and not able to log in to the game as per below?

Some of you may have noticed this message when trying to connect to Facebook or your King account in the game:

This is under investigation and the tech team is doing what they can to find a solution for this.  We will post any updates and more info about this here as soon as there is any news on this.

However, you may try and disconnect the device from internet, wait for several seconds or more before reconnecting back to the internet to see if it works. If it doesn't, I recommend that you refer to the link shared by Ms Diamond Lim and check on your device compatibility with the game

Thanks for your patience!

🙂

Crazy Cat Lad

Hi @Rob_Hall !

I moved your post from Candy Crush to the Candy Friends forum.