Refunde

ruda0779

my child, used my phone and played the buy package for100 dollars please return it is a very big amount for me

Freddy_Falkner

@ruda0779 Hi and welcome. The community cannot deal with purchase issues

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps

Werner_Cichy

https://community.king.com/en/candy-crush-friends-saga/discussion/324669/refunde

This is very annoying. You have to contact King Support directly. We cannot process any payment matters here.

If you need help in the game, please contact us here.

wykoon

Hello there @ruda0779 and good day to you.

Seems like there has been accidental purchase made by your child. Please refer below for accidental purchase made via Apple.

If you made an accidental purchase from one of our games to your iTunes account, here's what you need to know.

Though the purchase was made through our game, the payment is processed by the Apple iTunes Store. Payments in your iTunes account are not managed by King, but by Apple. For the security of your account, iTunes has not granted us access to their payments system.

Therefore you should contact Apple directly to report the accidental purchase and request a refund. Open the purchase email confirmation from Apple and tap the 'Report a problem' link in the email to begin the refund request process.

If you don't have the email in your inbox, just visit your iTunes account and tap 'Report a problem' next to the item in your purchase history. Alternatively, here is a link where further guidance can be found on reporting a problem to Apple: Apple iTunes Refund Support

We also strongly recommend that you take a moment to secure your device against accidental purchases, so you don’t have any more sudden surprises. Please follow Apple’s guide on how to do this here: Apple iTunes Refund Support

You may apply those steps for Google Store if you're using Android device.

For other issues relating to purchase, please read here.

Please let us know if you need help with other issues in the game.

Thank you 😉

johan1082010

Try contact us.