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🍩 Friends Battle Royale! Vote now HERE
🌈New in the Community? Say Hi HERE
🍩 Friends Battle Royale! Vote now HERE
🌈New in the Community? Say Hi HERE
🌈 Pot of Gold! Infos on the event HERE
☘️ 300 Gold Bars to be shared among the winners of our Gold Hunt HERE
💜 Women's Month! Celebrate with us HERE and HERE
☘️ 300 Gold Bars to be shared among the winners of our Gold Hunt HERE
💜 Women's Month! Celebrate with us HERE and HERE
Help! I have an issue
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Howdy, Candy Crush Friends player!
Technical issues can happen when testing a new feature- and we're here to help!
Before posting your question, please take this into account:
- You can have a look in our Help Center where you can find insightful articles
- If you're experiencing an issue in Candy Crush Friends and it's NOT RELATED to the Guilds, head over our Support Area
When posting your doubts, make sure you give us as much information as you can:
- what is the issue?
- which device are you playing on?
- what version of the app are you using?
- a screenshot where we can see the problem. You can learn how to post a screenshot (and other useful Community things!) here
Thanks a lot and we'll be back to you as soon as possible!
Want to PLAY more?
🍭 Play Candy Crush Saga 🥤Play Candy Crush Soda Saga 👭Play Candy Crush Friends Saga
🍮Play Candy Crush Jelly Saga 🍏 Play Farm Heroes Saga
🍭 Play Candy Crush Saga 🥤Play Candy Crush Soda Saga 👭Play Candy Crush Friends Saga
🍮Play Candy Crush Jelly Saga 🍏 Play Farm Heroes Saga
Comments
On the PC version of the game , I left my old team to join a new one. Every time I attempt to join a new team after that, my game crashes. Thanks for your attention to this matter.
- Report
0 · Helpful Woah! Sweet Love Haha@Toosweet Hi and welcome , which game is this for ? also when you try to join another team it will take you to a second page. if you have an ad blocker / pop up blocker this will prevent the page showing and cause the game to crash so make sure you have this turned off.
other than that try the standard troubleshooting tips and check your device and game are up to date if playing via a browser clear the cache and log out and restart your device and then log back in and see if this resolves your issue
Thank you.
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
- Report
1 · Helpful Woah! 1Sweet Love HahaI'm talking about Friends Saga , I have the most recent version 1.50.3.0 , which was updated today. I'm playing the Windows PC version of the game. I've logged out and back in using the account associated with the game. I've also turned off my ad blocker and its still crashing.
- Report
3 · 3Helpful Woah! Sweet Love HahaHello dear @Toosweet 🤗 A Warm Welcome Back to this Wonderful King Community!
I think you are playing the game on Windows 10, right?
I guess the "Teams" is fairly new feature, which is being sent over to only few players as part of a test!
So, you will have to bear with us and have a bit more patience until the glitches get cleared.
But, thanks a lot for providing your feedback. Since it is the weekend, we will not have any help from the Community Team, till Monday.
Once they get back, I will try to find out if there is anything that needs to be done from your side and will let you know.
- Report
1 · 1Helpful Woah! Sweet Love HahaYeah , im playing on Windows 10. Thanks for the help.
- Report
1 · Helpful Woah! 1Sweet Love HahaHello again @Toosweet 😃
One question! Is your game crashing ONLY when you are trying to join a new team? Are all other aspects of the game are working fine?
Also, would you please tell me which part of the world are you living in (just my curiosity to know where did this new feature arrive first 😁)!
- Report
2 · 2Helpful Woah! Sweet Love HahaTo answer the 1st question , everything else is working normally. Trying to join a new team after I left my old team.is when the game is crashing.. The 2nd question is the Eastern US.
- Report
1 · Helpful Woah! 1Sweet Love HahaThank you very much 🙏
- Report
0 · Helpful Woah! Sweet Love HahaHello dear @Toosweet 😃 Hope you are having a nice weekend!
I am sending the details of your complaint to our Friends Community In-charge!
Can you please give me your game user ID number? I am not sure if they need it or not, but let's keep it handy 🙂
Please let me know if you need help to find it.
Have a pleasant rest of the evening 🍭 🍭
- Report
1 · Helpful Woah! 1Sweet Love HahaIs there a way to send lives to my team members. When I was full lives I clicked on send lives but my team members didn’t show. I clicked on the members names and the only option is to report them. Thanks
- Report
0 · 1Helpful Woah! Sweet Love HahaHi there @Acv and good day to you.
You may try the basic trouble shooting steps such as disconnecting the device from the internet without exiting the game, wait for several seconds before reconnecting back to the device, play a level and check back the message box.
If you still can't see your teams, it may be due to on-going issue viewing friends' list in Facebook as stated here.
Anyway, I'm gonna tag @candycrushinit and hope she can help.
Thank you ☺️
New to this Community? 🤔Here's a guide to help you 🧭
Do you have any issue with the game? 🆘 Go to our Help Center, contact King Support Team or simply visit any of the Support section of different Community for answer(s)🎯
For German, French and Spanish speakers, head to our International Corner 🌍
Just Play. Have fun. Enjoy the Game 🎮
- Report
0 · Helpful Woah! Sweet Love HahaWhich team do you mean Could you post a screenshot?
The last completed Levels
Candy Crush Saga , Level 9035
Candy Crush Friends Saga , Level 4180
Candy Crush Soda Saga , Level 3490
Papa Pear Saga , Level 108
Diamond Diaries Saga , Level 100
Pet Rescue Saga , Level 44
Blossom Blast Saga , Level 25
Bubble Witch 3 Saga , Level 19
Farm Heroes Saga, Level 2
- Report
0 · Helpful Woah! Sweet Love Hahai hope im in the right place,,,when i click on the button with 3 people on it at bottom it closes the game, also today you put up the join a team now it to closes the game when i click on it. can you fix it? please do like this game a lot. thank you for reading.
- Report
1 · 1Helpful Woah! Sweet Love HahaCan you tell us which game you have the problem with the team in?
Then we can show you the right place or help you
The last completed Levels
Candy Crush Saga , Level 9035
Candy Crush Friends Saga , Level 4180
Candy Crush Soda Saga , Level 3490
Papa Pear Saga , Level 108
Diamond Diaries Saga , Level 100
Pet Rescue Saga , Level 44
Blossom Blast Saga , Level 25
Bubble Witch 3 Saga , Level 19
Farm Heroes Saga, Level 2
- Report
0 · Helpful Woah! Sweet Love Hahaits in candy crush friends
- Report
0 · Helpful Woah! Sweet Love Haha