Restoring my old levels

reciepecie2

My old phone broke and when I restored my apps to my new phone all my levels on my Candy crush game disappeared and I had to go back to level one how do I restore my old levels?

Freddy_Falkner

@reciepecie2 Hi and welcome, Firstly make sure you have signed in to the game with your correct account details as if your game was originally saved with a King or Facebook account your progress should be saved.

If you still show at level 1 try playing a level to see if this forces your game to sync.

Otherwise see post below for help getting your levels restored

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Please also edit your email out the post as this is your personnel information and could be open to abuse

Click on cog wheel and edit post

Thank you

Werner_Cichy

https://community.king.com/en/candy-crush-friends-saga/discussion/324907/reciemiller7-gmail-com

If it doesn't work, or you have problems with it, please contact me again here.

Sukanta_Biswas

https://community.king.com/en/candy-crush-friends-saga/discussion/324907/reciemiller7-gmail-com

Welcome to the King Community.

If you have previously saved the game on Facebook or Kingdom, your game progress is safe and you will get back game progress by logging in to the game again. 

If you have not previously linked the game through any account, your game progress will be completely lost.

However, even if your game progress is completely lost, it will be possible to get it back by following the link above.

Let us know if you are unable to get game progress back even though the game is stored on Facebook or Kingdom.

Thanks!

Tjpburns

Trying to retrieve my progress

Spinnifix

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored#latest

Hello and welcome to our beautiful community

Usually you have to save your levels before uninstalling. Please go to this link and he might be able to help you. If not, please come back.

Good luck

Please also empty the cache, this is important!

kiara_wael

https://community.king.com/en/candy-crush-friends-saga/discussion/325306/how-do-i-retrieve-my-progress-after-uninstalling-and-reinstalling-app

Hi and Welcome to our Community

Please check this page for helps

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Let me know if its works

Werner_Cichy

https://community.king.com/en/candy-crush-friends-saga/discussion/325306/how-do-i-retrieve-my-progress-after-uninstalling-and-reinstalling-app

If you have problems, or if you cannot cope with the instructions, please contact us again.