Crash of CC Friends stole my Gold! Can I get compensation?

Brassman

I don’t often buy gold bars but did recently. I came to the end of a difficult section in CCFriends with only 3 tiles to break so chose to use bars to buy 10 extra goes. As they were loading, the game crashed - never seen it do that before! And would you believe on restarting not only had it lost my place but also my gold was gone! From my perspective that’s just stealing! I want my gold bars replaced of course but it took me ages to get to a point where it was worth purchasing extra goes! I would like to hear from King.com and how they are able to recompense me?

Freddy_Falkner

@Brassman Hi and welcome. Sorry to hear this has happened to you but The community cannot deal with gold bar issues. You can try customer support for this and they may help you, but normally it is purchased gold bars that will be reimbursed

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps

Werner_Cichy

https://community.king.com/en/candy-crush-friends-saga/discussion/326119/crash-of-cc-friends-stole-my-gold-can-i-get-compensation

Yes, unfortunately we cannot help with gold bars. You have to contact King Support as described above.

If you need further help in the game, contact us again here.

PummyRaj

Hello @Brassman 🤗 Welcome to our Wonderful King Community!

Looks like you have posted the same question twice by mistake! I will close this thread now considering it as "Duplicate Post" to avoid the confusion.

If you need to follow up about the issue OR have further questions, please continue the discussion in other thread at this link (click on these Green letters 👉️) ---> Lost the Gold Bars after game Crashed

Thank you for understanding.

Hope everything works out for you. Have a Crushastic Day 🍭 🍭