Game freezes constantly

missykiwi12

Hi,

I just switched to a new Android and my CC Friends game freezes all the time. All of my other King games are fine.

I uninstalled and reinstalled the game many times.... same freezing issue.

System issue up to date.

Please help !

Thank you !

Werner_Cichy

https://community.king.com/en/candy-crush-friends-saga/discussion/328195/game-freezes-constantly

https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading

Read this.

Freddy_Falkner

@missykiwi12 Hi and welcome , Please try the tips above from @Werner_Cichy and if this does not help with your issue can you let us know what device you are using and what version of the game you have installed

Thank you

missykiwi12

Hi,

Many thanks for your reply but I still have the issue.

Where can I find what version of the game has been installed ?

Thank you !

Freddy_Falkner

@missykiwi12 Hi, For android device you should find this in the app store

Thank You

missykiwi12

Thank you for your help !

The version installed is 1.52.3

My device is a Samsung Galaxy A21.

Many thanks in advance !

Werner_Cichy

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1428609#Comment_1428609

It's the current version.

I play on a Samsung A71, I have no problems. Have you run your device maintenance once? ; Often your temporary data is too much or your memory is too heavily used.

jeanps

Hi @missykiwi12

I have the same freezing problem from time to time. And only with CCFriends oddly enough.

All the advice above is good. My unfreeze process is: Clear the cache often, then switch the phone off and on again. I moved from Android to IOS in the last year but the freezing issue followed me!

Again I learned to clear all the temp files, then switch off and on. It works for me. But you need to keep the temporary files under control. Good luck 🤞

Lola_Pop

Hello @missykiwi12 !

I see you got some very good helpers and I hope the problem is solved now. 🤗

If not- there's a new version today- can you please update the app and see if it gets better? 😊

missykiwi12

Hi,

Thank you all for the good advice, much appreciated !

Installed the latest version of the game today and cleared the cache. Freezing issue still there. :(

If I erase the User data, will I lose everything?

My game is connected to my Facebook profile.

Many thanks in advance !

Freddy_Falkner

@missykiwi12 Hi and welcome, Yes clearing data you will lose your stored boosters as this is were they are stored and should only be done as a last resort/ If your game is saved with a Facebook account your level and gold bars should be safe if you do this

Thank You