Level progress not saved

amaf

I finally passed level 1350 but it didn't save!

Why?

Miss_Dani

👋 廾ⅰ @amaf, welcome to the Community!

If you happen to pass a level several times but can't seem to move forward in the game, we recommend you take a moment to go through a few steps that will help you out.

1. Make sure your game is saved with your King/Facebook profile. If you haven't done this yet, take a second & use your King or Facebook account to save your game. Each time you play, your progress will be saved.
2. Delete the game from your devices. 
3. Then, reinstall the game & reconnect it to your King/Facebook profile. Keep in mind that all your boosters are saved in your device local storage. If you've lose your boosters, don't hesitate in letting us know & we'll try to help you get them back.

BlueberryCupcake

Hello @amaf and welcome to the community👑

Is your game progress?

If you don't know how do save your progress, check out here:

https://community.king.com/en/blog/discussion/177600/how-to-get-your-level-and-progress-back

BlueberryCupcake

Removed

Miss_Dani

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1458146#Comment_1458146

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1458148#Comment_1458148

Hi there @BlueberryCupcake, hope all is well!

I just saw the answers that you gave to one of the players in Friends on this thread. I really appreciate the helpful intention but I'd like to ask you to edit your replies.

1. Please edit your first reply as the answer you provided is not accurate nor does it address the issue the player was reporting. Player's report is about not being able to move forward after passing a Level not about not being able to save their progress.
2. Please edit your second reply with *Deleted* as it is a duplicate post of your incorrect answer right above.
3. Please try to always make sure to check the answers provided before you post an answer of your own so as to avoid confusion for the player asking the question and so that you don't waste your precious time either repeating an answer or providing an inaccurate one.

I have flagged both your comments so that they are edited by CM as requested above but it would be very helpful if you could edit as well so that when the player sees the thread there is no room for confusion. 🙏

Thanks!

Cc. @gr33n3y3z

BubbleGumSoda

Why do you tag me??? @Miss_Dani

Miss_Dani

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1458248#Comment_1458248

🤔 I tagged you so you can read the request I am making to you as part of the Game Mod team for Friends and so we can get your help with this. How could I have communicated this to you any other way? PMing you was not an option as I'm on your Ignore List.

BubbleGumSoda

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1458254#Comment_1458254

So you are helping me to be part of the GM team am reading this right.

Miss_Dani

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1458265#Comment_1458265

#LoL, no I'm not doing such a thing. 😅 I'm actually trying to help you to actually help a player. 🙃 Makes sense?

BlueberryCupcake

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1458248#Comment_1458248

I think we both have the letter B in our username.

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1458246#Comment_1458246

It wasn't post after I commented and it duplicated itself.

Miss_Dani

You are right @BlueberryCupcake, very similar usernames... 🤔 😏 😶 got my tags mixed up.

My request still applies... to both. 😐️

Thanks.

BubbleGumSoda

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1458267#Comment_1458267

But it seems you already help this player do you want to give more solutions to his issue

Freddy_Falkner

@BlueberryCupcake @BubbleGumSoda There have been a lot of accounts deleted in the community due to multiple accounts being made that is against the community rules . Please bear this in mind as you have worked hard to get your levels up and would be a shame if you were to lose them. I would also like to add i have seen this high functioning autism used by another username as well and i have stuck up for this person in the past and would hate to think you were that person as well.

BubbleGumSoda

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1458292#Comment_1458292

Just because we have similar usernames that doesn't mean that I'm BlueberryCupCake 🤷‍♂️

Freddy_Falkner

@BubbleGumSoda personally i am not bothered, but there are a lot of duplicate accounts and certain people are being watched for these duplicate accounts. I know the exact same signature from @BlueberryCupcake was used by a certain person for there original account name which has changed, hope i am wrong. Not hard for the powers that be to find the duplicate accounts they have banned many. my comment is just saying that would be a shame to lose all the hard work if you had duplicate accounts. Your choice to take it how you want.

BubbleGumSoda

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1458422#Comment_1458422

Oh you are talking about the first account that @BlueberryCupcake made @Flamemists