Cannot load my gold bars, my profile pic and my gold rush!

Marcornc

As you can see in the photo, today nothing is working. I have no gold bars, no profile pic, no daily missions... Please help me!

Marcornc

Here is the screenshot

Marcornc

Hello, new day has come but nothing changed. I can't play gold rush, don't have my gold bars and I don't have new daily missions

Spinnifix

Hello and welcome to our friendly community

Please look for the update and update your game and clear the cache and restart. Play a level and it could be there. Not all players get the event because it is a trial version.

Hope you can follow me!

Good luck

Miss_Dani

廾ⅰ @Marcornc, welcome to the Community!

From the screenshots you provided, it looks like you might be having a connection issue. ➡️ After you make sure that you have a stable & strong internet connection, please perform the following troubleshooting steps. ⬇️

• Force close all apps & restart your device making sure to leave it switched off for at least 10 seconds before turning it back on again.
• Update both your device & your game app.
• Clear the cache in your device & game app.
• Make sure that you have sufficient free memory on your device. We normally recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.

• As a last resort, try deleting & reinstalling the game as this usually fixes most issues. Simply make sure that your game is safely backed up to your King or Facebook account before proceeding with this step.
  • Note that any Boosters or extra Lives stored in the game may also be lost during this process, so it's worth trying to use them up before reinstalling. ‼️

🍭 Hope that helps & don't hesitate to come back here should the issue persist.

Thanks @Spinnifix for pitching in, all help is appreciated here! 😊

Marcornc

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1472909#Comment_1472909

Thank you Spinnifix and Dani to answer me.

Problem is solved today. I've restarted my mobile several times during these two days. It's something that never happened to me and I'm using Friends Saga since three years...! I never found an update on Play Store, probably problem has been fixed in these hours, dunno what to say. Partially sad to restart from day 1 with daily gift but it's ok... Let's go back to play!