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Game record disappeared
Hello, I am Taiwanese. This is the first time I leave a message here. Now I am in trouble, that is when I delete the game and download it again, my gold hunt game record disappears, no matter how many times I re-download it, it is useless, what should I do?
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Answers
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👋 廾ⅰ @min910618, welcome to the Community!
ℹ️ You might come across issues with retrieving your saved Levels (either on a new device or on your current one). As there are different device types, there are different tips & tricks to get you back on track.
- Select this option if you are playing on an Android device.
- Select this option if you are playing on an Apple device.
(If you're moving onto a new device make sure to check out our tips here on how to do it successfully.)
🔴 If you have not saved the game, it won't be recorded on King's servers which means we can't bring the lost top scores back to you.
- What we suggest is that you connect the game to either Facebook or King, play a level, and go here where King Support will try to help you out. Please be sure to select "Problem with my game" and then "Game didn't save".
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