Random crashes, also turning Bluetooth keyboard on/off causes game to force-close

LustStarrr

Hi, for the last couple of weeks, my game's been crashing occasionally, for no apparent reason. I've checked the help section & tried nearly everything, but the problem persists. Today, it cost my one of my attempts at the Spring Stories event, which I needed, as I didn't win the other 2 attempts.

Also, I use a Bluetooth keyboard with my phone sometimes. If I turn it on or off when the game is open, the app force-closes which is really annoying - please fix this.

Werner_Cichy

https://community.king.com/en/candy-crush-friends-saga/discussion/333701/random-crashes-also-turning-bluetooth-keyboard-on-off-causes-game-to-force-close

Check the updates for other apps in your device as well.

[Deleted User]

廾ⅰ @LustStarrr, welcome to the Community!

In very rare circumstances, there may be a widespread issue delivering the Game to you so it’s worthwhile doing some troubleshooting steps on your device to maximize the chances of the game running smoothly for you.

⚙️ Please, try all the options below to see if they resolve the issue. ⬇️

• Force close all apps & restart your device making sure to leave it switched off for at least 10 seconds before turning it back on again.

• Update both your device & your game app.

• Clear the cache in your device & game app.

• Make sure that you have sufficient free memory on your device. We normally recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.

• As a last resort, try deleting & reinstalling the game as this usually fixes most issues. Simply make sure that your game is safely backed up to your King or Facebook account before proceeding with this step.
  • Note that Boosters or extra Lives stored in the game may be lost during this process, so it's worth trying to use them up before reinstalling. ‼️

🍭 Hope that helps & don't hesitate to come back here should the issue persist.

Cc. @Werner_Cichy 🙌@headoperations

[Deleted User]

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1514378#Comment_1514378

Thanks for the detailed explanation there @headoperations, I knew you had some more tips on this as I've seen you help player with this issue before but couldn't find your comment. Your help is greatly appreciated.