Why can't I access my gold bars

Shevonne

Hie every one I'm failing to gain access to my gold bars or piggy bank and I keep winning bars but they aren't accumulating please help fix this😭

Freddy_

@Shevonne Hi Again,

Dont worry ask your questions away,

You have on your picture 4 gold bars, these are your actual gold bars. the 30 in the piggy bank have to be purchased. So if you choose to do this they would then be added to you total gold bars of 4.

You cannot do anything with 4 gold bars as if remember correctly its 10 gold bars to continue a level.

If you are getting an error when you try to purchase the gold bars, Try checking your, Device and game is up to date, log out and restart your device and then log back in and see if it resolves your issue.

Only gold bars i ever get for this game are ones i win from community competitions as i do not buy gold bars or purchase piggy bank

Freddy_

@Shevonne Hi and welcome,

Can you confirm what game this is for as do not know of anything in Friends where you can accumulate gold bars and the piggy bank needs to be purchased. The idea of the piggybank is you can buy gold bars at a reduced rate

Thank you

Shevonne

Hello @Freddy_ the game I'm on is Friends. I have sent you a screen grab of what I'm referring to. Whenever I try to click on the piggy bank to open it or click on my gold bars on the top right I get error messages.. When you say buy gold bars at a reduced rate do you mean I have to buy the gold bars that I have worked for through my levels or are you referring to buying more gold bars either than the ones I have accumulated. I'm still a newbie hence trying to learn the ropes sorry for the 100s of questions 😀

Screenshot_20210508_103713_com.king.candycrush4.jpg

Screenshot_20210508_103731_com.king.candycrush4.jpg

Freddy_

@Shevonne Hi Again,

Dont worry ask your questions away,

You have on your picture 4 gold bars, these are your actual gold bars. the 30 in the piggy bank have to be purchased. So if you choose to do this they would then be added to you total gold bars of 4.

You cannot do anything with 4 gold bars as if remember correctly its 10 gold bars to continue a level.

If you are getting an error when you try to purchase the gold bars, Try checking your, Device and game is up to date, log out and restart your device and then log back in and see if it resolves your issue.

Only gold bars i ever get for this game are ones i win from community competitions as i do not buy gold bars or purchase piggy bank

Shevonne

Crystal clear.. Thank you @Freddy_

topper123

I have been playing candy crush and paying for gold bars that I am not receiving. I don't know what's going on but I think it is time for me to quit candy crush because it looks like a sham.

MountainMom

Hello @topper123,

You have posted in the forum for Candy Crush Friends Saga. I am copying the Game Moderators for Candy Crush Saga to respond to your post.

cc: @Sukanta_Biswas, @kiara_wael, @bearwithme, @aijaziqbal

Sukanta_Biswas

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2055252#Comment_2055252

Welcome to the King Community.

Since you purchased Gold bars for the game, you must have Gold bars in your game😊If you didn't get your purchase or something did go wrong with it check here how to get the purchase refunded or compensated.

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

I appreciate your tag dear @MountainMom 😍