BGT Angel and other characters not loading

gr33n3y3z

Hello @spring_queen_18 welcome to the community,

Sorry to hear about your character not loading!

Could you please post your game ID, I'll go ahead and report this and see if we can't get your character to load for you properly.

To find your game ID follow the instructions in this link 👇

https://community.king.com/en/candy-crush-friends-saga/discussion/177624/what-is-my-user-id-and-where-can-i-find-it

spring_queen_18

My user ID:12036200412

spring_queen_18

how long will it take to solve the problem?

gr33n3y3z

Hi @spring_queen_18

I have reported this to the CM along with your ID, all the managers are off until Monday so you should hear something by then. I'll keep in touch 🍭

spring_queen_18

Of course thank you million times 🥳🥳🥳

spring_queen_18

it's not related to the title, but I want to ask, I deleted the game while playing the game with my Facebook profile, I installed it again, I reconnected with Facebook, but all my lollipops are gone, is that normal?

gr33n3y3z

Hi again @spring_queen_18

Yes that will happen if you uninstall your game and then reinstall it any boosters you had you will loose.

spring_queen_18

Thanks🙂

gr33n3y3z

Your welcome 🍭

Lola_Pop

Sorry for the delay! I'll ask again! 😊