BGT Angel and other characters not loading

spring_queen_18

is there have any progress?🍭 @gr33n3y3z thanks again😊

spring_queen_18

??????

gr33n3y3z

Hi again @spring_queen_18 ,

I've reached out to the CM again and you should hear something either today or tomorrow. I have a question, What costume are you having problems loading with?

Thank you for your patience🍭

spring_queen_18

Olivia the witch

spring_queen_18

You're welcome

Lola_Pop

Hello @spring_queen_18 !

@gr33n3y3z has reported this to me, and I'll report it to the Studio tomorrow. Thanks for your patience ❤

Here's something you can read here meanwhile, and I hope it helps. 😊

spring_queen_18

Thanks @Lola_Pop and @gr33n3y3z

Lola_Pop

Hello @hechicerilla and @spring_queen_18 ,

I have merged both threads because the problem seems to be the same: no matter which character, there is a character that's not loading when you want to play with him. 😓

I've reported it to the game team and they're investigating it. Just to be sure: this is not happening while you play the Sunny Tales, or is it?

spring_queen_18

I haven't had a chance to use it there yet. because there was only tiffi at the sunny tales event

hechicerilla

Sorry, I haven't played SunnyTales yet either.