In game problem

cricricri

Since the shell chalenge, everytime i go out of the game and come back in i am always at 10 shells,altgough i have won games and collected more. Why?

hechicerilla

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1683557#Comment_1683557

Hello 👋

Clear cache and restart your device. Please let us know if the problem continues.

Thank you and keep enjoying

Freddy_

@cricricri Hi and welcome,

Try the standard troubleshooting tips and see if this helps. check device and game are up to date log out and restart your device and then log back in

I do not have this event but are they not adding when you pass a level as i know some features the level needs to be passed for them to count, Not sure if this is the case here as say not got this in my game but may with worth checking

Will tag @gr33n3y3z to see if she has any information on this

Thank you

cricricri

Ues, you have to pass levels,and i actually pass them, i had more shells yesterday,todau i logged back in,was again at 10. Everything is up to date. But thank you for trying to amswer.

hechicerilla

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1683557#Comment_1683557

Hello 👋

Clear cache and restart your device. Please let us know if the problem continues.

Thank you and keep enjoying