my spring jelly queen disappeared can someone help me get it back?
I've already uninstalled the app and cleared the cache and the character hasn't returned
@theredrabbit the community manager Is @Lola_Pop, the moderators are @DieOmimi and @gr33n3y3z
@theredrabbit Hi and welcome,
Sorry to hear this has happened to you but the community cannot deal with missing friends in your game you will need to contact customer support to see if they can help with your issue
Please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email
or alternatively you can use the contact us below but you need you game ID for this
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
@Freddy_ this Is my ID 12760434252
@theredrabbit Hi Again,
You will need to use the contact us link in first post and contact customer support. to see if they can help you get your character back
Sending that email was of no use to me since the answer that comes is: if you need help write on this line "and one writes and responds and the same email comes back saying" if you need write here "
Change the support question sub topics as only customer support can help you. if you use some sub topics it redirects you back to here
thanks for the help, but it didn't help me to send those emails
who manages the community? maybe the manager can help me
Hello @theredrabbit ,
Welcome to the community! 🍭
Sorry to hear that your Jelly Queen has disappeared, let me check with the CM and see if we can get the spring Jelly Queen, back into your game.
I'll keep in touch.
Hi @theredrabbit !
I have good news for you, for @daniel47 and for @Elsa . I know the three (the two?) of you were waiting for the Jelly Queen to reappear in your game. We can do it now! So please send me your player ID and I'll send the costume to you😊
Thank you @Lola_Pop! I received it and now she is in my scrapbook.
out my stories *
guide to help you locate the different areas in the community!*
*Art Nook: King Fanart!*
*The King Audio Lab"
@Elsa and @theredrabbit , I've sent the costume your way now (I found the player ID in the thread- sorry!)
I am still waiting for the spring jelly queen to return, I saw that you tagged me in a thread, if you are so kind please send it to me. ID: 5561546482 @Lola_Pop
I have not received
Hey! Would you like to give us your opinion?