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Fb friends/ candy crush soda saga

tlee35
tlee35 Posts: 1

Level 1

edited August 2021 in Support

I used to see my Facebook friends and ask for lives. I don’t see them anymore. Is there something I need to change?

Answers

  • DieOmimi
    DieOmimi Posts: 41,093

    Hi @tlee35 Welcome to Candy Crush Friends.

    Millions and millions of game messages are being sent every day across the games all around the world. Some of these may get stuck in the system and arrive with a delay, doesn’t reach certain devices or platforms, or simply, do not arrive at all.

    It’s always worth resending the request or life and hopefully the lives will get through eventually and reach your game. 

    If you have the game Facebook connected, don't forget to make sure that the game has access to your Facebook friends list since this permission will automatically expire from time to time. If the game hasn't the access all lives will stay blocked. Check here for more help on this. 

    Luckily the lives will automatically reload so you can continue playing the game even though the messages from friends don't reach you.  

    If the steps in the article don't help solve your problem, please get in touch again.

    Sometimes it can also take a few hours or days once you've completed the steps. 

  • Spinnifix
    Spinnifix Posts: 25,430

    Hello and welcome

    You posted from Candy Soda but are here on Candy Friends. Please make sure that your game matches the correct page to avoid confusion. So I'm moving it to Candy Soda.

Hey! Would you like to give us your opinion?