Characters stuck downloading- Under investigation!

chitownsyl

@DieOmimi my id number is 10949780607

DieOmimi

Thanks @chitownsyl. I'll report it to the studio right away.

DieOmimi

@chitownsyl you can please check your game. The studio has informed us that Olivia is repaired. Thank you very much.

Rifka_Belkin

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1771966#Comment_1771966

I have the same issue on a galaxy S20 FE and I don't see my ID number in my profile

DieOmimi

@Rifka_Belkin Do you see the KING logo on your profile? There please double-click. I have to give the number that can be seen to the studio. Mine has since been repaired.

MumbaT

I got the same problem on Samsung Galaxy Tab S7.

I got Olivia the Sheriff, but not Olivia.

Can you please fix this, I can't get help from support through e-mail.

User ID: 1809165485

@Rifka_Belkin You need to double click on the king logo in your profile to get your user ID.

Rifka_Belkin

Thanks! It's 12362332428

Rifka_Belkin

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1771871#Comment_1771871

I only have cowgirl Olivia. Is there a "normal" Olivia to play with?

Rifka_Belkin

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1778568#Comment_1778568

Oh, I guess it's sheriff, not cowgirl? Oops

DieOmimi

@MumbaT @Rifka_Belkin I will give your ID to the studio so that Olivia is repaired with you and no longer gets stuck loading. The error is independent of the device. Please be patient, for me it took two days (because there was a weekend in between and the studio doesn't work on weekends). Today is Friday and I hope it can be repaired today.