Characters stuck downloading- Under investigation!

DieOmimi

Ok @Jelly_Minah I sent it to the studio and hope someone else is there. If not, we'll probably have to wait for Monday.

irochka_05

Hello, I've trouble with Olivia too. I play through android device and my account in game connect through Facebook. What should I do?

DieOmimi

Hi @irochka_05 Welcome to Candy Crush Friends.

First, please check if there is an update for your game and run it. If the problem has not been solved, I need your ID.

Please go to the app on your Android device, go to your profile where your avatar can be seen. At the top is a lettering "King". There you click on it twice. The number that can be seen under the lettering is your ID. I have to give the ID to the studio so they can fix Olivia on your house. 

chitownsyl

@DieOmimi Everything is working fine now. Thanks.

Andres-2

@DieOmimi Same problem with Jelly Queen, there is no new update in the game and I already cleared the cache.

My favorite character

DieOmimi

@Andres-2 unfortunately, the normal troubleshooting measures do not help. 

Please check if you have an update and run it.

If that doesn't help, I need your ID so the studio can fix it manually. Until a fix is released by the studio for everyone, we'll share the ID of the players who get in touch.

irochka_05

I uploaded the last update and it still the same, Here is my id

IMG_20210910_221923.jpg

DieOmimi

Thanks @irochka_05 I will report your ID to the studio so that Olivia is manually repaired for you. Unfortunately, the studio is not occupied on weekends, so I probably have to put you off until Monday. I'm sorry I can't help you sooner. 

Andres-2

@DieOmimi My game is updated to the latest version 1.64.2

My ID

DieOmimi

@Andres-2 I pass it on to the studio. Please be patient, they don't work there on weekends.