I am unable to make any moves when I am trying to play the game the avatar moves but I can't move the candies, I have tried logging out of the game and logging back in but it isn't working...what else can I do?
Hi @CyborMedic Check out our information on troubleshooting crashes and freezes, and try all the steps described, even if you've tried individual steps before:
- check your free memory on your device, you need at least 2 GB
- check for updates for your game and run them
- Force close all apps and restart your device. Make sure it's turned off for at least 10 seconds before turning it back on.
Also make sure you have a fast and stable internet connection.
@The1MHR Check out our information on troubleshooting crashes and freezes, and try all the steps described, even if you've tried individual steps before:
- check your free memory on your device, you need at least 2 GB
- check for updates for your game and run them
- Force close all apps and restart your device. Make sure it's turned off for at least 10 seconds before turning it back on.
Comments
My game keeps crashing and there is no new updates
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0 · Helpful Woah! Sweet Love HahaI am unable to make any moves when I am trying to play the game the avatar moves but I can't move the candies, I have tried logging out of the game and logging back in but it isn't working...what else can I do?
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0 · 1Helpful 1Woah! Sweet Love HahaHave you tried clearing the cache for the app?
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2 · 2Helpful Woah! Sweet Love HahaNo, I have not. How do I do that?
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1 · 1Helpful Woah! Sweet Love HahaThese are the steps
I hope that helps 🙏
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3 · 3Helpful Woah! Sweet Love Haha@laley Thanks, that helped! I can now play 😃
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2 · Helpful Woah! 2Sweet Love HahaThat's great! Glad I was able to be of help 😉
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2 · Helpful Woah! Sweet 2Love HahaWhen I select play button it crashed game and I lost one of my chances. Any way of getting it back?
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0 · Helpful Woah! Sweet 1Love HahaOn my device
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0 · Helpful Woah! Sweet Love HahaHow it is lagging ?
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1 · Helpful Woah! Sweet Love 1Hahathere is no week 5. Is it an issue? Maybe we can try calling the mods - @DieOmimi , @gr33n3y3z and @MountainMom.
so maybe its a problem
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0 · Helpful Woah! Sweet Love HahaHi @CyborMedic Check out our information on troubleshooting crashes and freezes, and try all the steps described, even if you've tried individual steps before:
- check your free memory on your device, you need at least 2 GB
- check for updates for your game and run them
- Force close all apps and restart your device. Make sure it's turned off for at least 10 seconds before turning it back on.
Also make sure you have a fast and stable internet connection.
- Report
1 · Helpful Woah! Sweet 1Love HahaCould it be your internet connection?
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0 · Helpful Woah! Sweet Love HahaNo I have no internet connection problem
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1 · Helpful Woah! Sweet 1Love Haha@The1MHR Check out our information on troubleshooting crashes and freezes, and try all the steps described, even if you've tried individual steps before:
- check your free memory on your device, you need at least 2 GB
- check for updates for your game and run them
- Force close all apps and restart your device. Make sure it's turned off for at least 10 seconds before turning it back on.
- Report
2 · 2Helpful Woah! Sweet Love Haha