My game keeps crashing and there is no new updates
I am unable to make any moves when I am trying to play the game the avatar moves but I can't move the candies, I have tried logging out of the game and logging back in but it isn't working...what else can I do?
Have you tried clearing the cache for the app?
No, I have not. How do I do that?
These are the steps
I hope that helps 🙏
@laley Thanks, that helped! I can now play 😃
That's great! Glad I was able to be of help 😉
When I select play button it crashed game and I lost one of my chances. Any way of getting it back?
On my device
How it is lagging ?
there is no week 5. Is it an issue? Maybe we can try calling the mods - @DieOmimi , @gr33n3y3z and @MountainMom.
so maybe its a problem
Hi @CyborMedic Check out our information on troubleshooting crashes and freezes, and try all the steps described, even if you've tried individual steps before:
- check your free memory on your device, you need at least 2 GB
- check for updates for your game and run them
- Force close all apps and restart your device. Make sure it's turned off for at least 10 seconds before turning it back on.
Also make sure you have a fast and stable internet connection.
Could it be your internet connection?
No I have no internet connection problem
@The1MHR Check out our information on troubleshooting crashes and freezes, and try all the steps described, even if you've tried individual steps before:
Hey! Would you like to give us your opinion?