How do I restore my suckers?

Chuck0923

I upgraded my phone and lost all of my suckers. I had over 40 of each. Please help!

DieOmimi

Hi @Chuck0923 Welcome to the King Community. You are here at Candy Crush Friends.

I'm afraid I don't understand you. What do you mean by "suckers"? I don't know this term from the game. Can you please explain it to me and maybe you have screenshots for me that show it?

Thank you very much. I would love to help you.

Chuck0923

These

simplyP

@Chuck0923 those lollipops are stored on your device. There is no way to get them back unless you purchased them. Sorry.

Chuck0923

That's ridiculous. I don't understand why if your progress is saved when you transfer your account to a new device then why they wouldn't transfer with it. I've been playing this game on this device since it came out. Negative reviews will likely be coming from me.

simplyP

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1807710#Comment_1807710

Yeah, I don’t understand it either why studio did it that way. 🤷‍♂️

DieOmimi

@Chuck0923 Thank you for your screenshot. Now I know you mean the lollipops that you don't see anymore.

With an upgrade, it shouldn't happen that you lose your lollipops. It's a different thing if you're using a new device or uninstalling the game. Lollipops are stored on your device while your progress and gold bars are on the provider's servers.

Please read the following article, maybe we can help you with that: Lost boosters on your mobile? Oh no! Let’s see if we can solve it! — King Community

Chuck0923

Still didn't work. I'll probably just quit playing as much or maybe even quit playing completely. Thanks for nothing.

Grumpy_Old_Man

The lollipops are stored on your device so you can use them whilst you are playing offline.

Jlav94

I have had to format my phone. I reinstalled the CCFS game and noticed that all my power-ups disappeared !! 😭😭😭

I am very angry and sad. I had about 17 lollipops of each!!!!

I was only able to recover the level where I go, my gold bars and my acquired friends (although I have to download each one again but that is not a problem). I did not know that the lollipops were stored only on the device and not in the mail like everything else. On top of that, Misty's event never came to me. All wrong ... All wrong !!! 😞😞😞😞

playgowomen18

Hi! unfortunately, after reinstalling and logging into your account, all characters (except Tiffi and Yeti) get downloaded and you lose lollipops

I'm very sorry you lost so many lollipops