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Does anyone know what's going on?

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theredrabbit
theredrabbit Posts: 277 Level 3
edited January 2022 in Support

does anyone know what's going on?

I enter the game and a pop-up message appears asking me to update the application, I press there and it takes me to the play store and there it does not appear to update. What should I do then, verifying version 1.72.2 of January 14, 2022 and still that message appears

@DieOmimi

Answers

  • DieOmimi
    DieOmimi Posts: 37,449 Friends Moderator
    edited January 2022
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    @theredrabbit you have the latest version. I just checked with myself. I also have version 1.72.2 and I don't get this message when I open my game.

    Please try the standard troubleshooting steps, even if you may have tried individual steps before: 

    - check your free memory on your device, you need at least 2 GB

    - clear the cache

    - Force close all apps and restart your device. Make sure it's turned off for at least 10 seconds before turning it back on.

    Also make sure you have a fast and stable internet connection.

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