I can't log in with my Facebook account- Under Investigation!

Amoonmoon

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2200342#Comment_2200342

Please you don't have to worry

I have the same problem

It's going to be okay.

I just need some time.

MountainMom

@angelaphoenix

Can you log into your existing account on the King.com website? If so, you can sync your progress with your Facebook account (instructions can be found HERE). I don't have a Facebook account so I don't have the problem on my Android tablet.

I assume you have already tried the standard troubleshooting steps:

- in the "Settings" on your device, check the amount of "Storage" (mine is found in the Device Care section). You need at least 2 GB.

- verify that your game is on the most recent update. This is typically found in your Settings / Apps / Candy Crush Friends Saga. The version number should be 1.79.1

- While in your game App info area, go to Storage and "clear cache." Do NOT "clear data" as that will cause you to lose all of your boosters.

- Close the app and turn off your device. Wait at least 10 seconds before turning it back on and reopening your app.

Do any of these suggestions help while waiting for the Facebook fix?

cornpop

I am having the same issue. Can't connect via facebook. I get the "App not set up. This app is still in development" error.

angelaphoenix

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2200574#Comment_2200574

I tried all of that

MountainMom

@cornpop,

I suggest playing the game on King.com. That platform does not have the same issues as Facebook. You can sync your progress from your Facebook account (instructions can be found HERE).