Dachs delivery service

aautz1

I'm not getting the awards from dachs delivery service..would you happen to know why

DieOmimi

Hi @aautz1 I'm sorry you didn't receive your awards from dachs delivery service. 

How did you find out? Did you pick them up and lollipops weren't added to your inventory. Or did I misunderstand you?

Do you have some screenshots that make it clear what happened?

aautz1

I picked them up and the lollipops weren't given @DieOmimi

DieOmimi

@aautz1, I'm sorry. So the lollipops weren't added to your inventory, right?

I hadn't noticed this problem in my game yet. I also don't know how I can help you. 

Do you play on multiple devices? Sometimes it can happen that the items are added on one device and not on the other. 

In any case, you should have enough free memory (at least 2 GB) and use the current version of the game. Currently we have version 1.81.1.

aautz1

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2221118#Comment_2221118

I don't play on different devices..would I need to update the game?

DieOmimi

@aautz1 it is always recommended to update the game. But that won't bring you back the lollipops that weren't saved before. However, it could ensure that any errors do not occur again. 

I've set my device to automatically update my apps when I'm connected to Wi-Fi. When I'm traveling with mobile data, I've set that upcoming updates will only be reported to me.